Technicien Support Elite

Responsibilities

• Solving complex technical problems by leveraging acquired knowledge and skills.
• Working closely with all available resources to resolve incidents as quickly as possible.
• Representing customers for internal teams such as Engineering and Product.
• Developing technical expertise by working on complex use cases.
• Finding solutions and contributing to improvements in technical diagnostics.
• Supporting clients through ticketing system or phone requests.

Qualifications

• Perfect use and mastery of both French and English with a customer‑service orientation.
• Technological interest and logical thinking: good knowledge of hardware or software and ability to solve technical problems.
• Solid knowledge of the cloud ecosystem.
• Willingness to learn, share knowledge, curiosity and eagerness to work in a team.
• Experience in creation, deployment and maintenance of cloud services.
• Knowledge of operating systems, Linux, and virtualization systems.
• Experience in network administration and IP address management.
• Ability to analyze, understand and diagnose complex technical issues.

Work Schedule & Onboarding

On‑call duty: 3x8 hours, 6‑week cycle (2 weeks with night work, 2 weeks with weekend work). Onboarding lasts 6 weeks of formation to improve knowledge of tools, products, technical stacks and ecosystem.

Benefits

• Hybrid work: up to 3 days of remote work per week.
• Offices: spacious, dynamic workspaces with outdoor areas and bike parking facilities.
• Dining: healthy meal service at headquarters, breakfast available year‑round, and Swile card for lunches at regional sites.
• Well‑being commitments: access to a gym, daycare places and discounted services for caring responsibilities.
• International environment: English widely spoken in addition to French.
• Career & Mobility: internal mobility and opportunities to transition to other entities within the Iliad Group.

At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive. All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.