Technical Writer Freelance

Job description

Swan is seeking a talented, fast‑moving, and driven Technical Writer to join our Documentation team on a freelance basis. We’re a team of ambitious individuals driven by clear communication and a passion for continuous improvement.

We tackle complex challenges collaboratively and play a crucial role in ensuring our partners, their users, and our internal teams can effortlessly leverage our cutting‑edge product. Our team owns a diverse range of content, including technical product documentation, localised help centre articles, engaging partner e‑learning, intuitive UX writing, and vital partner communications.

Responsibilities

• Docs‑as‑code production and migration: write and maintain content directly in a docs‑as‑code workflow (Git, Markdown/MDX); migrate existing content, such as help centre articles, into version‑controlled repositories with peer review.
• Full content creation: independently write clear, accurate content for moderately complex features across various asset types—including user guides, help centre articles, and UI copy.
• Smart tool and AI workflow execution: responsibly use approved AI tools to improve workflow efficiency, ensuring all final content is high‑quality, accurate, and human.
• Proactive collaboration: work closely with Product, Engineering, Design, Marketing, Customer Experience, and Implementation teams to gather requirements, manage project expectations, and ensure absolute accuracy.
• Process and tool optimisation: utilise our core tools (Zendesk, CMS, docs‑as‑code) effectively, suggesting smart improvements to content processes to streamline the overall team workflow.
• Lifecycle and performance tracking: manage the full lifecycle of individual content assets from creation to publication, and use established dashboards to track and report on your content’s performance.

Preferred experience

• Experienced technical writer: a proven track record in technical writing (typically 3 or more years), with experience managing multiple projects simultaneously to meet deadlines.
• Docs‑as‑code fluency: comfortable working in Git and Markdown or MDX, and experience migrating content across different frameworks.
• Strong editorial eye: can self‑edit effectively and review peers’ work for correctness, ensuring content is clear and engaging for different audiences.
• Go‑getter mindset: proactive and thrives in a fast‑paced environment, gathering feedback from users and teams to ensure content meets audience needs.
• Technical and tool literacy: can independently learn and explain moderately complex technical concepts.
• Accessibility and localisation champion: independently applies established best practices for accessibility and global localisation during content creation.
• Growth‑minded: proactively seeks feedback to improve work, quickly adapts to new tools or processes, and is a reliable, positive team contributor.

Equal Opportunity Statement

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Diversity makes the workplace stronger and is necessary for Swan’s success, and we are intensifying efforts to incorporate concrete actions to help us improve in this area.