Technical Support Specialist

About the role

We are recruiting a Technical Support Specialist to support our Freight Forwarding operations in France. The primary objective is to provide reliable first‑and second‑level technical support to ensure smooth, secure, and efficient IT operations across the country. The role is based at the Paris Roissy office and primarily supports multiple locations across France, mainly remotely, with occasional on‑site visits to Le Havre, Marseille, Nantes, Lyon, Paris Orly, Saint‑Nazaire, Bordeaux, and Lille, with potential support for additional sites in the region.

How You Will Contribute

• Provide first‑ and second‑level end‑user support for all end‑device equipment, including laptops, desktops, mobile devices, printers, and barcode scanners
• Ensure the operation, maintenance, and continuous improvement of the core ICT infrastructure across all Freight Forwarding locations (servers, clients, network, telephony, Microsoft 365, Tanium)
• Deliver first‑ and second‑level diagnostic support to the System & Network Engineering teams and the Service Desk, including documentation of site‑specific networks, servers, and end devices
• Create and update work instructions and technical documentation, ensuring correct formatting and storage in line with TSS team standards
• Participate in the global on‑call support rotation, providing support to DP World sites worldwide and connecting to the network within 10 minutes when on call
• Monitor service desk alerts and emails, resolving or escalating incidents as required, including weekend change‑management support when on call
• Adhere to and support DP World security, change, incident, and problem management processes, including asset tracking, procurement compliance, and onsite support for new site launches or infrastructure refreshes

What You Will Bring

• Qualification in Computer Science or equivalent professional training/certification, with relevant experience in a technical environment
• Strong attention to detail, with the ability to create, document, and follow processes and procedures
• Good verbal and written communication skills with IT colleagues, business stakeholders, and external auditors, while maintaining confidentiality
• Ability to work effectively in a fast‑paced environment with a positive and professional approach
• Solid working knowledge of desktop hardware, operating systems, software, network systems, server hardware, and protocols
• Strong organizational and problem‑solving skills
• Fluency in English and French (written and spoken) is highly desirable, with willingness to travel up to 25%

Compensation

We offer a market competitive compensation package.