Technical Support Manager

Bring your energy to Aggreko as Technical Support Manager based in Europe. You’ll play a key role in leading and evolving our Technical Support Desk, ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as a Technical Support Manager:

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F‑Gas, PSSR, PED, MPD).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Enhance ways of working by introducing AI tools and self‑service support models, improving speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early‑life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low‑emission technologies.

You are:

• An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions.
• Knowledgeable in EU compliance and regulatory frameworks (e.g. F‑Gas, PED, PSSR).
• Proven experience managing teams across multiple locations.
• Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions.
• Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets.
• Data‑driven, with experience using digital tools and analytics to improve decision‑making and outcomes.

Here’s what you’ll get?

• Flexible home‑based working, offering a strong work‑life balance.
• A key leadership role with the opportunity to shape technical support strategy across Europe.
• Exposure to innovative technologies, including AI‑driven support tools and connected solutions.
• Competitive salary, bonus and benefits package, with opportunities for career progression.
• A collaborative, purpose‑driven environment focused on delivering sustainable energy solutions.
• Ongoing training, development and access to global expertise within Aggreko.