Technical Support Engineer – On-Premise

• **Documentation**: Create and update technical FAQs, troubleshooting guides, and internal knowledge base articles to empower self-serve/L1 team and reduce recurrence of issues. **Solution-Oriented**: Proactively propose workarounds, fixes, or process optimizations to enhance the customer experience and reduce incident resolution time. Tooling: Proficiency in Intercom, monitoring tools, scripting (Bash/Python), and diagnostic utilities (logs, performance metrics). **Innovation**: Work with **cutting-edge AI technology** in a dynamic, mission-driven company.

#J-18808-Ljbffr