Technical Support Engineer L2

This role offers the opportunity to work at the core of high-performance data storage and AI infrastructure support, helping global customers run some of the most demanding workloads in the world. You will act as a key technical expert, resolving complex issues across Linux-based systems, parallel file systems, and high-performance storage environments. Working closely with enterprise clients, you will ensure stability, performance, and reliability of mission-critical systems. The position combines deep technical troubleshooting with customer interaction, requiring both analytical precision and strong communication skills. You will collaborate with engineering teams to improve product quality and drive continuous enhancement based on real-world use cases. This is a highly impactful role within a fast-paced, innovation-driven environment at the intersection of AI, HPC, and enterprise storage.

Accountabilities

• Provide advanced technical support for enterprise customers using high-performance storage and file system solutions
• Diagnose, troubleshoot, and resolve complex issues across Linux systems, networking, and parallel file systems such as Lustre
• Reproduce customer issues in lab environments to identify root causes and define effective solutions or workarounds
• Create and maintain test plans, troubleshooting procedures, and technical documentation for upgrades and support processes
• Collaborate closely with engineering teams to improve product quality based on customer feedback and real-world scenarios
• Communicate complex technical concepts clearly to customers with varying levels of technical expertise
• Build strong, trusted relationships with enterprise clients to ensure high-quality support experience
• Contribute to internal tools, knowledge sharing, and mentoring of junior team members
• Manage multiple priorities while ensuring timely resolution of customer issues and service continuity

Requirements

• 5+ years of experience supporting Linux-based file systems or enterprise storage systems in production environments
• Strong background in RAID storage systems, troubleshooting, and high-performance computing environments
• Solid understanding of Linux/Unix systems, networking, and storage technologies such as SAN, NAS, SCSI, or similar
• Experience working with complex distributed systems and hardware/software interactions
• Strong analytical and debugging skills with a systematic approach to problem-solving
• Excellent communication skills in English, both written and verbal
• Ability to work in fast-paced environments with shifting priorities and high customer expectations
• Experience with enterprise storage vendors or technologies (e.g., NetApp, EMC, Brocade, Cisco SAN) is a plus
• Knowledge of AI, HPC workloads, or cloud storage environments is highly desirable
• Ability to mentor junior engineers and act as a technical reference point within the team

Benefits

• Competitive compensation package
• Flexible remote working arrangements with occasional travel
• Opportunity to work on cutting-edge AI and HPC infrastructure technologies
• Exposure to global enterprise customers and mission-critical systems
• Strong technical learning and career development opportunities
• Collaborative and innovation-driven engineering culture
• On-call rotation structure ensuring balanced workload distribution
• Chance to contribute to next-generation high-performance data storage solutions

We appreciate your interest and wish you the best!

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