Technical Support Engineer

We are looking for a Technical Support Engineer (Intermediate) who is passionate about engineering applications in civil and geotechnical fields using finite element analysis methods and the DIANA program—someone enthusiastic and entrepreneurial.

Are you the customer-oriented engineer we are looking for? Read further for more information!

Responsibilities

As a Technical Support Engineer for DIANA, you are the key player who understands the engineering needs of our clients from a constructive point of view, while working with advanced software across a diverse spectrum of civil and geotechnical engineering. Together with a professional second-line support team, you provide practical and comprehensive solutions to the daily technical challenges raised by our clients worldwide.

As an active member of this team, you will also contribute to our high-standard profile by proactively focusing on the quality assurance of the software’s functionality. You are the representative for clients with specific needs, and you are excited to translate those needs into improvement specifications for the software package.

Your main responsibilities are:

• Lead the customers and DIANA partners with high-end technical support & consulting.
• Assist clients in solving their FEA modeling and analysis challenges.
• Find workarounds or solutions to problems and communicate them to clients.
• Collaborate with the software development team to fix bugs, understand and register customer needs, suggest ways to increase user-friendliness, and help prioritize developments in DIANA software.
• Lead testing activities for bug fixes and new software features.

Requirements

The Lead Support Engineer we are looking for is foremost driven by technology, engineering, and high-end computing. In addition, you have:

• A Master’s or Ph.D. degree in Civil or Geotechnical Engineering with a focus on structural and geomechanics fields.
• A solid understanding of finite element analysis methods.
• Work experience with at least one prominent finite element software package, such as DIANA, ABAQUS, ANSYS, COMSOL, PLAXIS, or similar.
• Knowledge of Rocscience tools such as RS2/RS3 is a plus.
• Familiarity with 3D CAD software such as AutoCAD, Rhino, or similar.
• Practical analysis and design experience in civil and geotechnical engineering is advantageous.
• Familiarity with Python or other scripting languages is a plus.
• The ability to manage clients’ deadlines in a professional and non-intrusive manner.
• Problem-solving experience, both with clients and internally.
• Fluency in English, both written and spoken. Knowledge of other languages is an advantage.
• Strong personal motivation and good interpersonal skills – able to work well in a multidisciplinary team of professionals.
• Excellent communication, presentation, and organizational skills.

The offer

The salary for this position will be based on education, skills, experience and ambitions. We also offer an attractive package of secondary benefits.

DIANAFEA BV is an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

If you have the necessary experience,please send your curriculum vitae and supporting letter .