Technical Support Engineer

Company Description

Universal Avionics is a leading manufacturer of advanced commercial avionics that enhance safety and efficiency for business aviation, airline and cargo operations, and special mission aircraft. Its forward-fit and retrofit solutions are installed on more than 35,000 airplanes and helicopters worldwide, providing trusted navigation, electronic displays, terrain awareness, recorders, and enhanced flight vision systems. As a subsidiary of Elbit Systems Ltd., a global defense and military aerospace leader, Universal Avionics offers a technologically rich environment and strong industry presence. The company focuses on connecting the next generation of aviation solutions with current operational needs, creating impactful opportunities for professionals passionate about aerospace and innovation.

Role Description

This full-time Technical Support Engineer role is a hybrid position based in Blagnac, with a mix of on-site and work-from-home flexibility. The Technical Support Engineer will provide front-line technical assistance to aviation customers, partners, and internal teams, including diagnosing and resolving issues related to Universal Avionics products and systems. Daily tasks include troubleshooting hardware and software problems, analyzing technical data and databases, documenting cases, and escalating complex issues to engineering or product teams when needed. The role also involves delivering clear guidance and product information, supporting installations and configurations, contributing to knowledge base content, and collaborating with cross-functional stakeholders to improve product reliability and customer experience. The Technical Support Engineer is expected to maintain high service standards, follow established processes, and continuously update technical knowledge on Universal Avionics solutions and industry practices.

You will work directly with leading aerospace OEMs such as Airbus, ATR and Dassault Aviation, while supporting airlines, operators and engineering teams in highly technical and operational environments.

Beyond the technical scope, this position offers strong long-term career development opportunities within a fast-growing organization, including potential evolution toward project leadership, customer management or team coordination responsibilities.

Qualifications

• Strong Technical Support skills, including experience assisting users with hardware and software issues in a technical or engineering environment.
• Proficiency in Troubleshooting and Analytical Skills, with the ability to systematically diagnose problems, interpret logs or system data, and propose effective solutions.
• Customer Support and Customer Service capabilities, demonstrating clear communication, empathy, and professionalism when interacting with global aviation customers.
• Solid understanding of avionics, electronics, or aerospace systems, or a strong interest and willingness to learn in these domains.
• Bachelor’s degree or equivalent experience in engineering, computer science, avionics, or a related technical field is preferred.
• Ability to work in a hybrid environment in Blagnac, manage time effectively, and collaborate with diverse teams across locations.
• Good written and spoken communication skills in English; additional language skills are an advantage.
• Familiarity with ticketing/CRM tools, documentation practices, and standard IT or network concepts is beneficial.