Technical Support Engineer

Broadpeak designs video delivery software for Content Providers and Network Service Providers deploying OTT and mobile services. It supports customers worldwide, from simple installations to large delivery systems reaching capacities of several million simultaneous streams (sport games/series/movies).

Why Join Us

• International presence: Headquarters in Rennes (France) with branches in Denver, Singapore, Ottawa and colleagues across the world.
• Innovative culture: Fast-growing company focused on delivering innovative solutions in a rapidly‑changing industry.
• Core values: We innovate, we perform, we care, we are transparent, we are easy to work with.
• Multicultural team: 300 engineers from diverse backgrounds who share ideas, tackle technical challenges and celebrate success together.

Job Overview

We are looking for an EMEA Technical Support Engineer who is comfortable working in a diverse, flexible and dynamic video environment, eager to contribute to the growth of our global support function.

Key Responsibilities

• Technical Support (investigation and incident resolution)
  • Troubleshoot technical issues ensuring QoE in TV massive video streaming delivery networks for EMEA customers.
  • Manage support requests via our ticketing system, ensuring timely follow‑ups and adherence to SLAs.
  • Collaborate with internal teams (R&D, Systems Engineers) and third parties to resolve technical challenges.
  • Provide proactive workarounds based on customer impact.
• Customer Care Representative
  • Act as the technical customer representative and point of contact.
  • Build and maintain trusted partnerships through regular meetings and compliance with SLA commitments.
  • Keep the customer database up to date.
• Continuous Improvement
  • Perform preventive maintenance and propose performance improvements.

Required Qualifications

• Education: Diploma or degree in computer networking, ICT or a related technical field.
• Experience: International customer‑facing role in a software company.
• Technical skills: Linux and hardware debugging; IP networks administration.
• Applications: Nginx, OpenSearch, Prometheus, HA technology.
• Language: Full professional English.

Preferred Experience

• B2B experience.
• Web service–based application skills.
• Familiarity with DASH, HLS.

Working Conditions

• Position based in our headquarters in France.
• May require occasional weekends, public holidays, after‑hours and shift work.

What We Expect From You

• Desire to evolve in a supportive environment where autonomy and initiative are encouraged.
• Collaborative mindset focused on teamwork.
• High sense of customer care.
• Strong problem‑solving skills (flexible, self‑motivated, able to set priorities).
• Self‑learning and autonomous mindset.

EEO Statement

We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture.