Technical Support Engineer

Job Description

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits.

We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.

Responsibilities

• Provide technical support and assistance to Fortinet certified partners and customers
• Run real-time troubleshooting sessions with partners/customers
• Test and reproduce partner/customer issues in laboratory
• Work on escalations from Level 2 technical support team
• Report Software/Hardware related issues to R&D department

Requirements

• Fluent English and other CEE languages
• 10+ years of experience in networking or security industry
• In-depth knowledge of TCP/IP
• Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
• Proficient spoken and written English
• Positive, communicative and customer oriented attitude
• Ability to work in multicultural team environment
• Quick learner
• In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
• Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)
• Good knowledge of authentication protocols and methods (LDAP, SSO, Radius, 2-factor authentication)
• Familiar with Web application security and vulnerabilities (experience with exploits is plus)
• Having Fortinet certification (NSE4 Fortigate Administrator)
• Knowledge of scripting / programming / automation

Desirable

• Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA ...)
• Knowledge of database maintenance and SQL

Education

• Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
• Master Degree in Electrical Engineering or Computer Science preferred