Technical Success Manager

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI‑forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud‑native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Impact matters more than title; we value constructive, honest debate, propelling customer‑obsessed execution built on ownership and accountability.

Role

We are looking for a Technical Success Manager to join our team in Paris, France. Reporting to the Manager of Technical Success Management, you will guide customers through their Zero Trust journey as the central post‑sales contact, ensuring the adoption and maximum value of Zscaler solutions.

What You’ll Do

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction.
• Build relationships with stakeholders, conduct reviews, and identify growth opportunities.
• Anticipate challenges, provide proactive recommendations, and mitigate risks.
• Maintain deep understanding of Zscaler products and contribute to internal and customer‑facing Knowledge Base best practices.
• Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience.

Who You Are

• You thrive in ambiguity, building the path as you walk it.
• You act like an owner, propelling progress with integrity and bias for action.
• You are a problem‑solver, laser‑focused on delivering solutions that drive the biggest impact.
• You are a high‑trust collaborator, giving and receiving ongoing feedback with clarity and respect.
• You are a learner, empowered by a self‑propelled growth mindset.

What We’re Looking For (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience with AI‑driven solutions.
• 5+ years in customer‑facing roles blending technical expertise with account management.
• Experience with Linux, Unix, and Free BSD operating systems.
• Proficiency troubleshooting network issues using Ping, Traceroute, and MTR.
• Knowledge of HTTP, SMTP, FTP, DNS protocols.

What Will Make You Stand Out (Preferred Qualifications)

• Experience with AI‑powered customer success platforms or predictive analytics.
• Experience running discovery discussions, building designs, and overseeing large‑scale deployments or migrations.
• In‑depth understanding of enterprise networks, cloud security (SASE, SSE, ZTNA), and authentication protocols such as SAML, LDAP, OAuth.

Base Pay Range

€63,000 — €90,000 EUR for this full‑time position across all France locations.

Benefits

• Various health plans
• Vacation and sick time
• Parental leave options
• Retirement contributions
• Education reimbursement
• In‑office perks and more.

Equal‑Employment Opportunity

We are committed to providing equal employment opportunities to all individuals. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. 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