Technical Specialist - Energy Storage / Energy & Power in , us

Building A World Class Team Starts With YouAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It has been part of our mission for nearly one hundred years, from the first engineering standard for railway bridges developed in 1919 to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products – from everyday household items to leading edge technology – to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people’s lives through the work that we do. We’re looking for people like you to help make it happen.

Job Summary

The Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts in the energy storage and energy & power industries. The role protects the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction, while promoting the use of CSA Group for new or expanded services.

Responsibilities

• Provides technical guidance and mentoring for Energy Storage and Energy & Power GBUs.
• Mentors junior certifiers and lab staff as required.
• Performs certification projects and project reviews (CB, Full & Category) to maintain technical qualifications.
• Actively seeks value‑added opportunities that increase customer interest and promote the use of new services for CSA Group, collaborating with New Account Managers and contacting inactive or former customers to regain work.
• Communicates with Operations staff as required during the sales process.
• Responds promptly to all technical sales inquiries, visits clients as necessary, and prioritizes work assignments and follow‑up responses to client inquiries and proposals in coordination with the commercial team.
• Establishes and maintains account relationships to meet personal sales targets, emphasizing expanded use of CSA Group services.
• Prepares written pricing proposals for services, working with the commercial team and technical operations staff as needed.
• Participates in associations and outside organizations deemed appropriate by the commercial business unit leader and maintains a list of contacts to share with the team.
• Manages client relationships by determining client needs and expectations, and relays necessary information to operations to maintain customer satisfaction.
• Represents CSA Group at trade shows, exhibits, conferences and client presentations, identifying and communicating business opportunities and competitive trends.
• Maintains accurate and complete client files, inputting new/existing client information into the sales database, and provides periodic written reports on calls, customer contacts, proposals, quotes, expenses, travel and trade‑show activities.
• Evaluates industry reports, territory databases, and external competitive information to develop territory analysis and provide input to managers.
• Works cooperatively with others, as lead or support, on calls, trade shows and presentations, and maintains positive contacts within the organization to exchange, explain and interpret information or ideas.
• Participates in CSA Group Technical Network and Technical Panel as required, supporting international standards development and technical committees, authoring technical papers, etc.
• Prepares project quotations for cost and time, classifies products by use, environment and function, determines applicable requirements & testing, and selects testing methods and locations suited to customer needs.
• Explains different product certification programs available to clients and the requirements for control of production.
• Communicates test rationale and outcomes to customers.
• Develops comprehensive knowledge of national and international standards through research and participates in standards development work.
• Shares knowledge with other staff and CSA Group through written or verbal communication and training events.

Education and Experience

Bachelor’s Degree in Engineering with registration as a Professional Engineer highly valued, with six or more years of experience in energy storage & power industry; or a three‑year College Diploma in a relevant technological discipline, with six or more years of work experience in a similar industry.

Key Qualifications

• Extensive knowledge of standards relating to energy storage and energy & power equipment.
• Knowledge of CSA Group, UL and IEC standards pertaining to energy storage and energy & power; variety of test procedures.
• Knowledge of CSA Group programs and services.
• Commercial acumen and customer engagement skills.

Skills

• Strong problem‑solving ability; detail oriented.
• Ability to work independently.
• High level of communication skills (verbal and written).
• Excellent listening and retention skills.
• High level of initiative to meet or exceed targeted goals with minimal supervision.
• Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals.
• Independent sales and/or customer account management (telemarketing, marketing, sales).
• Public speaking – oral and written proposal and presentations.
• Mentoring skills.
• Computer proficiency (word processing).
• Initiate and develop new customer contacts.
• Responsive and pleasant when dealing with external and internal customers, peers and co‑workers.
• Flexible in schedule and time management.
• Strong organization, creativity and project management skills to plan for projects, events and conferences.
• Problem resolution skills, to deliver high quality and timely services.

CSA Group is an Equal Opportunity Employer and is committed to equity and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and are respected and valued. Please contact us at if you require accommodation in the interview process.