Technical Specialist

Technical Specialist

Location: Columbus, OH

Job Id: 1158

# of Openings: 1

About the Role

A Technical Specialist is responsible for ensuring client satisfaction by assisting the sales team in developing and presenting required IT solutions.

Responsibilities

• Conduct in-depth technical discussions with clients, focusing on business goals and outcomes
• Investigate client networks and complete network assessments which will support solution proposals and develop strategic direction
• Collaborate with technical resources to design and build proper hardware and infrastructure solutions
• Support sales during quoting and proposal/closing process as the primary technical resource
• Understand clients’ needs especially with compliance and regulations
• Partner with sales to identify, qualify and develop new opportunities within existing and prospective accounts
• Support account growth by identifying gaps, risks, or improvement opportunities in client environments
• Prepare and present KPI and SLA performance reviews with clients and internal staff, creating action plans where appropriate
• Support sales through Quarterly Business Review process by serving as the resource for all technical-related topics

Requirements & Qualifications

• Interpersonal and client relation skills
• Ability to think strategically and critically
• Keen attention to detail and ability to problem solve
• Prioritize customer service and client satisfaction
• 5+ years in Information Technology field
• Associate degree or equivalent with a demonstrated successful work history
• Experience with Microsoft ecosystem including Servers, Entra ID, Exchange, Teams and Azure
• Understanding of a SaaS model and hosting solutions
• Understanding of basic network technologies including wireless technologies
• Network infrastructure (router/switch/firewalls) knowledge
• Microsoft server/AD experience and certifications is a plus
• Experience supporting pre-sales or client-facing solution discussionsAbility to translate technical concepts into business value for non-technical stakeholders
• Experience supporting opportunities through the sales cycle by addressing technical objections.