Technical Solutions Engineer, Networking, Google Cloud Consulting (English, French)

Minimum qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
• 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Ability to communicate in English and French fluently, to interact with local stakeholders in this customer‑facing role.

Preferred qualifications

• 2 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
• 2 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience with configuring Switches, Routers, Firewalls, Network Hubs, Load Balancers, and connectivity issues.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
• Knowledge of Linux/Unix or other operating networking fundamentals (TCP/IP, Routing, VLANs, Load Balancing, etc.).

Responsibilities

• Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross‑functional teams including the Product and Engineering teams to find ways to improve the product, and drive high‑quality production.
• Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non‑standard work hours or shifts.