Technical Solution Specialist with French and Italian

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world‑leading in‑vitro diagnostics company with award‑winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

QuidelOrtho – Strasbourg:

For more than 25 years, our Center of Excellence based in Illkirch (Strasbourg area) has been a fundamental piece of the Ortho experience. We provide support to all of our customers in Europe, the Middle East and Africa. Within our 145 employees, working across five business functions (Technical Service Center, Quality, Distribution, People & Culture and Finance), with 17 nationalities and 9 languages spoken, the site represents an innovative work environment based on multiculturalism and diversity, where everyone is encouraged and empowered to make their impact.

In 2024 we achieved a gender diversity score of 98/100 for the annual "Index d’Egalité Femmes-Hommes". That’s why Ortho is the perfect place to build a solid international experience in the IVD field, joining a patient‑ and customer‑focused company. Excellence and trust for our customers and partners have always been our main values; it is for this reason that Ortho is one of the best players in the IVD sector.

Your new role:

If you make excellence your mission, QuidelOrtho is the right place for you and your career. In order to support our purpose and be part of a new transformation, we are looking for a new Technical Solutions Specialist to join our team. More than ever, Technical Support represents an increasing part of the offer made to the customer. As a member of the Technical Support Team you will have an impact on our customers providing remote support in the technical & diagnostic area, for our full range of Point of Care/Molecular, Transfusion Medicine, Clinical Laboratories medical laboratory products and automation. You will provide assistance and communicate with our customers via email and telephone.

What you'll be doing:

• Investigate, troubleshoot, and manage customer chemistry, equipment and software complaints and inquiries in accordance with internal procedures and customers’ requirements.
• Participation to on‑calls.
• Maintain technical self‑competence, knowledge of company procedures, and customer‑related skills. Work independently and as part of a team.
• Contribute to process improvements.
• Attend meetings with affiliates, on‑site or via call.

The individual:

• Educated as medical laboratory technologist, biomedical or technical background or in life sciences, possibly with some experience in customer relationship management or in a medical laboratory.
• High degree in one of the following majors – Chemistry, Biology, Science, Engineering, Biomedical Engineering.
• Computer networking skills would be a plus.
• Willing to become an expert in new technologies.
• Passionate about communication with people and customer focus.
• Fluent Italian and French is mandatory, English is desirable.

What we offer:

• Deep technical training on the job and continuous education throughout your entire career.
• An experience working in a multicultural & stimulating environment.
• Chance to build your career with one of the worldwide leaders of the Diagnostics in Vitro.
• As a Technical Support Specialist, you’ll change people's lives, you’ll work with doctors and laboratory technicians and will have an impact on people/patient health.
• Collaborating with our affiliates and teams in Europe, ASIA and USA on a daily basis.
• Complementary health and welfare
• Restaurant tickets, dining chits, meal tickets
• Participation/Incentive
• Sustainable mobility package
• Savings Plan for Collective Retirement with top‑up
• Training support via our collective skills development plan and LinkedIn Learning
• Employee Assistance Plan (EAP)
• Recognition program
• Referral program

The role is based in Strasbourg, France.

This position is not currently eligible for visa / work permit sponsorship.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at

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