Technical Service Manager - Aftermarket Support & Training

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: Sales

Department: BU3 Lifecycle and Mobility

Location: Décines, FR

Your Contribution

As a Technical Service Manager, you will lead technical support activities for the French market, ensuring expert assistance, high‑quality documentation, and continuous improvement of our aftermarket services.

• Handle and resolve technical complaints while ensuring clear communication with customers.
• Provide expert hotline support and guided troubleshooting across our product portfolio.
• Create and maintain high‑quality technical documentation, bulletins, and internal materials.
• Prepare and deliver technical trainings in person, online, and through digital platforms.
• Support European projects focused on digitalization, e‑learning, and service innovation.
• Collaborate with internal teams to monitor KPIs, share insights, and improve processes.

Your Experience and Qualifications

• Technical background (Bac+2 to Bac+5) in engineering, mechanics, or automotive technology.
• Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus.
• Strong command of MS Office; SAP and digital training tools are an advantage.
• Fluent French and professional English required; German is appreciated.
• Excellent communication, customer orientation, analytical thinking, and ability to simplify complex topics.
• Autonomous, well‑organized, collaborative, and adaptable in a dynamic environment.

Our offer:

• Dynamic environment
• Opportunities to learn and grow in a fast‑paced environment
• Hybrid working model
• Work in an international and intercultural environment for a large group
• Attractive salary package

Diversity matters – we encourage applications from diverse experiences, backgrounds, and identities.