Technical Service Manager

Your Contribution

As a Technical Service Manager, you will lead technical support activities for the French market, ensuring expert assistance, high-quality documentation, and continuous improvement of our aftermarket services.

• Handle and resolve technical complaints while ensuring clear communication with customers.
• Provide expert hotline support and guided troubleshooting across our product portfolio.
• Create and maintain high‑quality technical documentation, bulletins, and internal materials.
• Prepare and deliver technical trainings in person, online, and through digital platforms.
• Support European projects focused on digitalization, e‑learning, and service innovation.
• Collaborate with internal teams to monitor KPIs, share insights, and improve processes.

Your Experience and Qualifications

• Technical background (Bac+2 to Bac+5) in engineering, mechanics, or automotive technology.
• Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus.
• Strong command of MS Office; SAP and digital training tools are an advantage.
• Fluent French and professional English required; German is appreciated.
• Excellent communication, customer orientation, analytical thinking, and ability to simplify complex topics.
• Autonomous, well‑organized, collaborative, and adaptable in a dynamic environment.

Our offer

• Dynamic environment
• Opportunities to learn and grow in a fast‑paced environment
• Hybrid working model
• Work in an international and intercultural environment for a large group
• Attractive salary package

We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

After receiving your online application, the interview process will typically be a screening call followed by Personal Interview(s).

#DiversityMatters is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.