Technical Sales Assistant (H/F)

Key Responsibilities

• Handle incoming customer inquiries and calls
• Identify, assess, and qualify client needs
• Provide tailored technical and commercial solutions in collaboration with field sales representatives
• Build and maintain long-term, trust-based relationships with customers

• Prepare and follow up on quotations
• Manage orders and ensure accurate processing through delivery
• Support in monitoring ongoing customer files and coordinate internally to ensure service quality
• Support in handling and resolving commercial disputes

• Proactively contact and reactivate inactive clients
• Contribute to customer retention initiatives
• Support revenue growth through upselling and cross-selling activities
• Work closely in partnership with a field sales representative (dual-sales approach)