Technical Process Specialist- Support Engineer

Technical Process Specialist – Support Engineer

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About Us

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

Responsibilities

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
• Performance Monitoring: Monitor and address performance-related issues.
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providers.
• Training and Advising Colleagues: Provide advice, training, and corrections to colleagues.

Required Skills

• Prior experience in a customer‑focused end‑user support role (e.g., Help Desk Technician, Desktop Support Specialist).
• Experience in a customer‑focused end‑user support function covering EUC and software/OS installations and support.
• French language proficiency at minimum C1 level.
• Proficiency in incident resolution, requests, changes, and problem‑solving activities delivered within agreed service level agreements (SLAs).
• Good knowledge of Microsoft’s product offerings, including high‑level capabilities and competitor products.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting