Technical pre-sales consultant

Position Summary

ReportingtotheWWSales&MarketingDirectorandworkingcloselywiththeCustomer SuccessandProfessional Servicesteams,theTechnicalPre-salesConsultantplaysa key role inthesuccessofAgatha’spre-salesactivities.

TheTechnicalPre-sales Consultant contributes to the preparation, configuration, customization and presentation od product demonstrations in order to showcase Agatha’s value to prospects and effetively support the sales team in clsing opportunities.

The successful candidate combines strong customer-facing skills with technical expertise and the ability to design complete business solutions. Beyond individual configurations, they must be able to understand how workflows, metadata, permissions, forms, integrations, and business rules interact together within a platform to deliver customer value.

Key Responsibilities

Preparation and Coordination of Technical Pre-Sales Activities

• Collaborate with Sales Representatives to understand customer needs and define tailored solution approaches.

• Participate in discovery sessions to gather business and technical requirements.

• Configure, customize, and maintain demonstration environments according to each prospect’s context.

• Design and adapt demonstration scenarios to specific use cases (Quality, Regulatory, Clinical, Document Management, etc.).

Active Participation in Demonstrations

• Lead or actively participate in pre-sales sales meetings, workshops, and demonstrations.

• Illustrate the business, functional, and technical value of Agatha’s solutions.

• Respond to technical and functional questions throughout the sales process.

• Support commercial negotiations by providing technical expertise and solution guidance.

RFP & Technical Support

• Contribute to responses for RFPs, RFIs, URSs, security questionnaires, and technical assessments.

• Analyze customer requirements and translate them into solution configurations and technical responses.

• Work with internal stakeholders to validate feasibility and proposed approaches.

Cross-Team Collaboration

• Work closely with Customer Success and Professional Services teams to ensure consistency between sales commitments and deployment realities.

• Build on customer feedback to continuously improve demonstration environment, sales assets, and standard configurations.

• Identify customer needs and use cases that can contribute to future product enhancements and product roadmap discussions.

• Contribute to documentation, knowledge sharing, and standardization efforts.

Education

Master’s degree (or equivalent) in Engineering, Computer Science, Information Systems, Life Sciences, or a related field. Engineering background strongly preferred.

Experience

Minimum 2 years of experience in Pre-sales, Solution Consulting, Technical Consulting, or a similar role, ideally within a SaaS environment. Strong understanding of business processes, preferably within Life Sciences or other regulated industries.

Technical Skills (Must Have)

• JavaScript
• JSON
• SaaS application configuration
• Workflow and business process configuration
• Ability to translate business requirements into software configurations
• Ability to visualize and design complete solutions rather than isolated configurations
• Understanding of how workflows, metadata, permissions, forms, integrations, and business rules interact within a complete solution

Technical Skills (Nice to Have)

• HTML
• REST APIs
• Software integrations
• Python
• PostgreSQL
• Computer System Validation (CSV)
• GxP and regulated environment knowledge

Soft Skills

• Excellent interpersonal, communication, and presentation skills
• Ability to simplify complex topics and persuade effectively
• Strong analytical and problem‑solving abilities
• Customer‑oriented mindset
• Curiosity, adaptability, and attention to detail
• Enjoys collaboration and working in an international environment

Languages

Fluent English required (international working language).