Technical Marketing and Quality Manager M/F
Technical Marketing and Quality Manager M/F
Position Reference: 45089
Location: Paris, FR
Contract type: Permanent
Job Description
We are seeking a Technical Marketing and Quality Manager M/F to join Eramet's Technical Sales Support team. Reporting to the Technical Sales Support Manager, you play a key role at the interface between commercial teams, production sites, and customers.
Your mission: transform technical expertise into value creation levers by ensuring the quality of delivered products and developing a deep understanding of customer applications in the Lithium and Mineral Sands markets on a global scale.
Responsibilities
Support for the development of Lithium activity (60%)- Respond to customer qualification questionnaires as part of tenders
- Coordinate internal expertise to provide complete, relevant, and timely responses
- Structure and maintain the associated documentation system (technical datasheets, certifications, etc.)
- Oversee the handling of customer complaints, from receipt to resolution, ensuring responsiveness and customer satisfaction
- Contribute to root cause analysis and the definition of corrective actions, in collaboration with production sites
- Manage major or urgent incidents: product refusals, stock non-conformities
- Draft arguments and response letters to customers; formalize and update complaint management procedures
- Collaborate with commercial teams to calculate compensation amounts granted to customers
- Measure and monitor quality performance indicators (OTIF, complaint rate, resolution time) for all product lines
- Lead quality meetings with production sites to identify root causes and monitor corrective action plans
- Develop and maintain updated techno-economic models on customer processes (lithium refining, battery production, etc.)
- Analyze customers' industrial processes, operational constraints, and commercial potential
- Identify markets where substitution is impossible and assess their value potential for Eramet
- Evaluate the potential of new products and applications, in line with the Group's strategy
- Provide expert technical support to commercial teams and international offices
- Design and deliver regular training sessions for sales teams, both in France and internationally
- Translate complex technical analyses into clear, structured, and actionable content for decision-makers.
- Act as the spokesperson for customer requirements to production sites and ensure the link between market demands and industrial feasibility.
- Monitor quality action plans related to the maturity development of production processes.
- Co-host steering meetings with site coordinators and conduct field visits to verify the implementation of actions.
- Contribute to the evolution of product specifications to maximize value creation for Eramet.
- Develop market knowledge and technical aspects for zircon and mineral sands applications (ceramics, refractories, foundry, pigments, titanium metal, welding, etc.).
- Analyze customer processes, identify their operational constraints, and pinpoint markets with no substitution possibilities.
- Assess the potential of new products for existing and emerging applications, in collaboration with internal experts.
- Provide technical and commercial support to sales teams.
- Design and deliver regular training sessions for commercial teams and regional offices.
Your Profile
Education: Engineering degree in Chemistry, Process Engineering, or an equivalent scientific discipline (Master's level). Experience: Minimum of 5 years of experience in a technical field: R&D, industrial process modeling, Operational Excellence, Technical Marketing, or Technical Sales Support. Experience in an international and multicultural context is highly valued. Technical Skills:- Background in chemistry/process engineering with a strong interest in techno-economic modeling.
- Ability to handle diverse technical topics with rigor and a synthesis mindset.
- Advanced proficiency in Microsoft Office Suite.
- Fluent English is essential (international environment).
- Excellent interpersonal skills and ease in working across functions.
- Intellectual curiosity, autonomy, and adaptability.
- Scientific rigor, analytical mindset, and pragmatism.
- Pedagogy and listening skills: ability to make technical concepts accessible.
Our advantages
Join Eramet, a responsible and committed mining group, for an exciting career in a dynamic, inclusive, and international work environment, with numerous development opportunities!
Become part of Eramet's teams and benefit from:
- An attractive compensation package including a fixed annual salary, variable pay linked to your performance, profit-sharing and participation plans, and various bonuses depending on your position.
- Access to an employee share ownership program
- A comprehensive savings and retirement plan co-financed by the company
- Full coverage of your Navigo pass or sustainable mobility package (bike, carpooling, subscription, transportation allowance, etc.)
- Up to 2 days of remote work per week, depending on the arrangements within your team
- Health insurance and provident coverage
- Access to a discounted leisure offer
Present on five continents and bringing together over 70 nationalities, Eramet is inherently a group rich in diversity.
We are committed to welcoming all talents, regardless of their gender, disability, age, social or cultural background, sexual orientation, or beliefs.
Choosing Eramet means joining a Group where diversity is recognized, respected, and valued.
We guarantee support and development opportunities for everyone throughout their professional journey.
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