Technical Marketing and Quality Manager M/F

Job Description

We are seeking for a Technical Marketing and Quality Manager M/F to join Eramet's Technical Sales Support team. Reporting to the Technical Sales Support Manager, you play a key role at the interface between commercial teams, production sites, and customers. Your mission: transform technical expertise into value creation levers by ensuring the quality of delivered products and developing a deep understanding of customer applications in the Lithium and Mineral Sands markets on a global scale.

Responsibilities

Support for the development of Lithium activity (60%)

Customer qualification & documentation

• Respond to customer qualification questionnaires as part of tenders
• Coordinate internal expertise to provide complete, relevant, and timely responses
• Structure and maintain the associated documentation system (technical datasheets, certifications, etc.)

Customer complaints management & product quality

• Oversee the handling of customer complaints, from receipt to resolution, ensuring responsiveness and customer satisfaction
• Contribute to root cause analysis and the definition of corrective actions, in collaboration with production sites
• Manage major or urgent incidents: product refusals, stock non-conformities
• Draft arguments and response letters to customers; formalize and update complaint management procedures
• Collaborate with commercial teams to calculate compensation amounts granted to customers
• Measure and monitor quality performance indicators (OTIF, complaint rate, resolution time) for all product lines
• Lead quality meetings with production sites to identify root causes and monitor corrective action plans

Understanding customer applications & sales support

• Develop and maintain updated techno-economic models on customer processes (lithium refining, battery production, etc.)
• Analyze customers' industrial processes, operational constraints, and commercial potential
• Identify markets where substitution is impossible and assess their value potential for Eramet
• Evaluate the potential of new products and applications, in line with the Group's strategy
• Provide expert technical support to commercial teams and international offices
• Design and deliver regular training sessions for sales teams, both in France and internationally
• Translate complex technical analyses into clear, structured, and actionable content for decision-makers.

Operational excellence & coordination with production sites

• Act as the spokesperson for customer requirements to production sites and ensure the link between market demands and industrial feasibility.
• Monitor quality action plans related to the maturity development of production processes.
• Co-host steering meetings with site coordinators and conduct field visits to verify the implementation of actions.
• Contribute to the evolution of product specifications to maximize value creation for Eramet.

Support on Value-in-Use challenges – Mineral Sands (40%)

• Develop market knowledge and technical aspects for zircon and mineral sands applications (ceramics, refractories, foundry, pigments, titanium metal, welding, etc.).
• Analyze customer processes, identify their operational constraints, and pinpoint markets with no substitution possibilities.
• Assess the potential of new products for existing and emerging applications, in collaboration with internal experts.
• Provide technical and commercial support to sales teams.
• Design and deliver regular training sessions for commercial teams and regional offices.

Your Profile

Education

Engineering degree in Chemistry, Process Engineering, or an equivalent scientific discipline (Master’s level).

Experience

Minimum of 5 years of experience in a technical field: R&D, industrial process modeling, Operational Excellence, Technical Marketing, or Technical Sales Support. Experience in an international and multicultural context is highly valued.

Technical Skills

• Background in chemistry/process engineering with a strong interest in techno-economic modeling.
• Ability to handle diverse technical topics with rigor and a synthesis mindset.
• Advanced proficiency in Microsoft Office Suite.
• Fluent English is essential (international environment).

Behavioral Skills

• Excellent interpersonal skills and ease in working across functions.
• Intellectual curiosity, autonomy, and adaptability.
• Scientific rigor, analytical mindset, and pragmatism.
• Pedagogy and listening skills: ability to make technical concepts accessible.

Our Advantages

• An attractive compensation package including a fixed annual salary, variable pay linked to your performance, profit‑sharing and participation plans, and various bonuses depending on your position.
• Access to an employee share ownership program
• A comprehensive savings and retirement plan co‑financed by the company
• Full coverage of your Navigo pass or sustainable mobility package (bike, carpooling, subscription, transportation allowance, etc.)
• Up to 2 days of remote work per week, depending on the arrangements within your team
• Health insurance and provident coverage
• Access to a discounted leisure offer

Become Part Of Eramet's Teams And Benefit From

• An attractive compensation package including a fixed annual salary, variable pay linked to your performance, profit‑sharing and participation plans, and various bonuses depending on your position.
• Access to an employee share ownership program
• A comprehensive savings and retirement plan co‑financed by the company
• Full coverage of your Navigo pass or sustainable mobility package (bike, carpooling, subscription, transportation allowance, etc.)
• Up to 2 days of remote work per week, depending on the arrangements within your team
• Health insurance and provident coverage
• Access to a discounted leisure offer

Present on five continents and bringing together over 70 nationalities, Eramet is inherently a group rich in diversity.

We are committed to welcoming all talents, regardless of their gender, disability, age, social or cultural background, sexual orientation, or beliefs.

Choosing Eramet means joining a Group where diversity is recognized, respected, and valued.

We guarantee support and development opportunities for everyone throughout their professional journey.