Technical Expert & Project Manager M/F

Job Description

The Technical Expert oversees technical architecture, leads projects, ensures a successful handover to operations, provides high‑level technical support to Service Managers on complex incidents, drives service innovation, and leads a product community to communicate strategy and foster continuous improvement.

Main Activities

• Maintain expertise in connectivity products and technologies (SDWAN, LAN, WIFI, PROXY, DNS/DHCP, FIREWALL) with vendors to drive innovation in deployed solutions.
• Manage and ensure compliance of network architectures with Technical Architecture and Operations Documents (DATEX).
• Update and maintain technical documentation and architecture compliance.
• Lead small to medium‑size projects as project manager; ensure smooth transition to operational teams led by Service Managers.
• Animate and lead communities around assigned products to communicate on strategy, product evolutions, and service understanding.
• Drive continuous improvement actions through active community engagement and knowledge sharing.
• Support Service Managers in controlling managed service provider activities, particularly on complex tickets and critical incidents.
• Conduct technical diagnostics, validate action plans, and ensure resolution on complex and critical incidents.
• Ensure technical best practices and compliance with operational procedures are respected.
• Provide technical escalation support and expertise to Service Managers on complex operational topics.
• Participate in service definition and continuous improvement initiatives.
• Participate in vendor management and technical committees.
• Optimize technical solutions to improve end‑user experience and reduce costs.

Qualifications

• Technical: Expertise in connectivity products and technologies (SDWAN, LAN, WIFI, PROXY, DNS/DHCP, FIREWALL).
• Project management: Lead small to medium‑size projects as project manager.
• Client centricity: Animate and lead communities around assigned products to communicate on strategy, product evolutions, and service understanding.
• Information Technology Infrastructure Library (ITIL): Integration in a service approach to guarantee Operational Excellence and good transition from project to operational teams.
• English: Fluent to be able to discuss with BU and use international documentation.
• Simplifying complex concepts: Ability to make complex information easy to understand for a non‑expert audience.
• Communication IT & Business: Ability to transmit information, broadcast a message in a clear and understandable way.
• Transversality: Ability to work with several teams with no hierarchical link.
• Decision making: Ability to listen, decide or escalate.
• Conviction / Assertivity: Ability to argue to persuade.
• Formalisation & Rigor: Ability to be clear in the communication, to ensure a good understanding & alignment of the different stakeholders.
• Autonomy: Ability to understand needs, use hard & soft skill to manage topics without systematic escalation. Define an approach to solve topics with efficiency.
• Organisation skills: Ability to plan its activities and those of its teams.
• Leadership: Ability to position itself at the head of a group and to lead and motivate teams.
• Sense of performance/client: Ability to meet commitments, in continuous search for improvement and wish to overperform.
• Interpersonal skills: Ability to interact well with other people, to collaborate and cooperate.
• Synthesis skills: Ability to combine separate elements in order to form a coherent whole and quickly understand.

Benefits

• Being part of a collective that cares about your future career and development.
• Opportunities for growth within Veolia Headquarters and more broadly within the Veolia Group, in France and internationally.
• Opportunity to be part of enriching projects outside of your daily work.
• Veolia is committed to a global social pact for all its employees worldwide.
• We are committed to providing you with the best possible experience.
• 100% reimbursement of urban transport subscriptions.
• 10 days off (RTT) in addition to the 5 weeks of paid vacation.
• Company restaurant and meal vouchers for teleworking days.
• Profit‑sharing.

EEO & Inclusion

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.