TECHNICAL EXPERT

R.P.A, filiale du Groupe Monnoyeur, propose à ses clients des solutions de location, achat et maintenance d'engins de manutention.

Job Title

Expert(e) technique

Job Purpose

Based on the activities assigned by his/her superiors, the technical expert contributes his/her technical expertise to the operational teams in order to guarantee a good level of equipment maintenance and repair, and thus contribute to customer satisfaction.

Responsibilities

• Technical support – provide diagnostics, repairs, installations, etc., and help install equipment on customer sites.
• Feed the technical database and business tools.
• Be a preferred technical contact for suppliers (requests for technical documents, field support, etc.).
• Respond to requests and provide technical support to internal stakeholders (warranty teams, design office, sales, marketing, etc.).
• Produce technical bulletins for operational teams based on supplier documentation.
• Draft and distribute upgrade programs, in compliance with internal procedures, based on an analysis of the manufacturer programs received.
• Contribute to listing of new products and support internal stakeholders (introduction, launch, etc.).
• Monitor products (applications, functionalities, etc.).
• Contribute to the continuous improvement of technical training offerings, based on operational needs.
• Act as a technical reference for internal stakeholders and guarantee technical support.
• Monitor implementation of upgrade programs.
• Ensure compliance of workstations and tools (vehicle, tools, etc.).
• Know and strictly apply health and safety rules (personal protective equipment, procedures, etc.).
• Know and strictly apply environmental rules (sorting, anti‑contamination, etc.).
• Know and apply internal and external compliance procedures and rules.

Professional Knowledge

• Diploma(s) and/or experience(s): 2 years higher education in maintenance, mechanics or electrical engineering and/or 5 years significant experience (preferred).
• Specific knowledge(s):

1. Knowledge in depth in mechanical, electrical, hydraulics, etc.
2. General knowledge of products (ranges, functionalities, etc.).
3. General knowledge of health, safety and environmental regulations.
4. General knowledge of IT tools and information systems.
5. Advanced intermediate level in English (B2).

Benefits / Equal Opportunity Statement

Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non‑discriminatory environment where every individual can thrive.