Technical Enablement Manager 3 - Paris

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog. TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value.

What You’ll Do

• Provide technical training on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Work with sales and customer success teams to understand a customer’s IT Operations environment to provide recommendations that will maximize Datadog’s value.
• Mentor and train users of the Datadog platform
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously iterate on best practices for technical product adoption and customer success

Who You Are

• Someone with a history of learning new skills
• A self-starter, tech-savvy professional who can easily understand a company’s business requirements and explain Datadog’s value and technical details to C-level executives, a technical guru and everyone in between
• Experienced with AWS, Azure or GCP
• Experience planning for and providing training in a professional setting
• Previous experience working as a technical trainer or Technical Account Manager supporting mid-market and/or Enterprise customers in the cloud space
• You have experience using Datadog and/or other cloud monitoring tools.
• Hands on experience with the following types of technologies:
  • Scripting languages like Python, Javascript, Ruby, etc.
  • Configuration management tools like Chef or Puppet
  • CI/CD tools, such as Jenkins, Gitlab etc.
  • Containerization tools e.g. Docker, Kubernetes, etc.

Benefits and Growth

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

About Datadog

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Software Development