Technical Customer Support - Environment Solutions (M,F)

Job Description

Airbus Defence and Space is looking for a Technical Customer Support (m,f) to join our Solution Production & Delivery department based in Toulouse, France. You will be part of a team delivering agriculture and environment services via Earth observation satellite imagery. As part of the team, you will help drive and strengthen the commercial development of our existing and future Forest & Environment solutions, in support of our sales teams. Airbus Defence and Space, through its Geospatial Business unit, has been providing satellite imagery-based projects and services for over 25 years, specializing in Agriculture, Environment, and Intelligence. Current projects cover a wide range of solutions in the field of Agriculture and Environment, including precision farming services (FARMSTAR), Grassland Production Index (GPI), and deforestation monitoring (STARLING). Environment and more generally sustainability are considered as a key strategic development axis for our solutions, and are expected to grow significantly in the coming years. Today our most emblematic environment solution is STARLING which will be the job holder's priority in the short term.

How we care for you

Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Your challenges

1. Business Development Promote Solution

Identify and develop business opportunities with existing and prospective customers, both directly and in support of Regional Sales Managers, ensuring full adherence to the "Acquire Business" process. Support Sales and Marketing teams during prospecting, tender responses (RFP), and product demonstrations. Market Presence: Represent the company at industry networking events and trade shows to boost brand visibility and identify new global market opportunities. Strategic Collateral: Create impactful materials and deliver training sessions to clients to facilitate solution adoption.

2. Operational Account Management & Stakeholder Coordination Client Interface

Act as the primary operational point of contact for clients and technical partners, addressing inquiries regarding production status, delivery, and advisory services. Cross-functional Coordination: Serve as the operational bridge between Sales, Marketing, Customer Service, and Production. Work in close alignment with Project Managers to ensure seamless customer relationship management. Performance Review: Organize and lead regular client meetings to review operational campaign performance and ensure satisfaction.

3. Product Evolution & Continuous Improvement Solution Optimization

Contribute to the continuous improvement of products and services by synthesizing customer feedback and market trends. Strategic Marketing Collaboration: Partner with the Marketing team to promote solutions, influence campaigns, analyze competitor landscapes, and structure pricing matrices to maximize revenue and profitability.

Your profile

• Background in Agronomy and Environmental Sciences
• Min 5 years of proven experience in Sales and Business Development, specifically within the agricultural commodity markets and/or supply chain sustainability
• Understanding of remote sensing and geospatial solutions would be a plus
• Strong knowledge of environmental practices and associated regulations
• Communication & Influence
• Customer-Centric Approach
• Networking & Relationship Building
• Teamwork & Leadership
• Entrepreneurial Mindset
• Language: fluent in French and English. Other languages appreciated.
• The position will require some travels, potentially worldwide (average 1 travel every 2 months).
• This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Defence and Space SASEmployment Type: PermanentClasse Emploi (France): Classe F12Experience Level: ProfessionalJob Family: Customer Account and Service Management

Airbus is committed to achieving workforce diversity and creating an inclusive working environment.

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all.

Company overview

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.