TECHNICAL AND PLANIFICATION ASSISTANT

R.P.A, filiale du Groupe Monnoyeur, propose à ses clients des solutions de location, achat et maintenance d'engins de manutention. R.P.A est une entreprise aux valeurs humaines : le Respect, l’Esprit d’entreprendre, le courage et la convivialité qui animent nos équipes dans un esprit d’inclusion et de proximité.

Job Description Summary

JOB PURPOSE : En fonction des activités assignées par ses supérieurs, l’assistant(e) technique et planification reçoit les demandes de service et planifie le travail des équipes opérationnelles sur le terrain. Il/elle est responsable de la commande des pièces nécessaires aux interventions.

Significant Activities

• Receive requests for assistance from internal and external stakeholders (customers, operational teams, etc.) via all types of channels (telephone, e‑mail, business tools, etc.).
• Open and track intervention files for each request in the business tool.
• Plan interventions in business tools, based on internal conditions and customer external constraints.
• Communicate changes in work schedules to internal and external stakeholders.
• Process internal and external orders for parts required for interventions and follow up on external orders.
• Plan and organize periodic general safety inspections of equipment within the perimeter, in compliance with regulatory deadlines.
• Commission external service providers for periodic general inspections when necessary and communicate their reports to stakeholders.

Administrative Management

• If necessary, allocate supplier invoices for periodic general safety inspections and manage any credit requests.
• Ensure receipt of all necessary documents before scheduling work (signed quotation, purchase order, etc.).
• Enter and update work‑related data (estimates, authorizations, customer satisfaction, etc.) in business tools.

Responsibilities and Scope for Action

• Guarantee the conformity, quality and timeliness of intervention planning.
• Ensure the creation and follow‑up of intervention files in the business tool.
• Be responsible for ordering parts needed for interventions.
• Know and apply internal and external compliance procedures and rules.

Professional Knowledge

Diploma(s) and/or experience(s) Bac to Bac +2 level in administration or logistics and/or significant experience preferred.

Specific Knowledge(s)

• General administrative knowledge (planning, order management, etc.).
• General knowledge of IT tools and information systems.

Behavioral Skill(s)

• Interpersonal skills.
• Thoroughness.
• Responsiveness.
• Active listening.
• Adaptability.

Nous favorisons l'égalité des chances et un environnement de travail inclusif.