Technical Advisor, CDP & Customer Experience Platforms

Job Opportunity – Senior Technical Advisor, CDP & Customer Experience Platforms (Europe)

Location: Flexible within Europe – frequent travel required

Department: HCLSoftware – Martech & Digital Experience

Seniority Level: Senior / Expert

About HCLSoftware

HCLSoftware, a division of HCLTech, powers billions of customer interactions and employee experiences across the globe with a broad portfolio of enterprise software solutions. With a strong culture rooted in our Employee First, Customer First philosophy, we combine deep technical expertise with an unwavering commitment to customer success. Our Martech & Digital Experience portfolio is at the core of our mission: helping organizations create data-driven, personalized experiences that drive growth and loyalty.

Role Overview

We are seeking a Senior Technical Advisor (Presales) to act as our European expert on Customer Data Platforms (CDP), Marketing Automation, and Customer Experience platforms . This role is a strategic pillar in our growth across Europe, requiring both technical authority and market expertise . You will partner with sales leadership, product management, and marketing to articulate and demonstrate the unique value of HCLSoftware’s Martech and XDO (Experience, Data, Operations) strategy to C-level decision makers.

Key Responsibilities

• Act as subject-matter expert in CDP, data integration, and marketing automation across Europe.
• Partner with sales teams in strategic accounts, shaping solution design and leading technical discussions with CIOs, CMOs, and CDOs.
• Deliver tailored demonstrations, proofs-of-concept, and workshops highlighting how HCLSoftware solutions drive measurable business outcomes.
• Map customer challenges to HCLSoftware’s Martech portfolio (Unica+, CDP).
• Influence roadmap adoption by providing market insights and competitor intelligence to product management.
• Represent HCLSoftware at key industry events, conferences, and executive briefings as a thought leader in Martech and Customer Experience.
• Cover a pan-European territory , ensuring consistency of technical positioning and best practices across all countries.

Required Experience & Qualifications

• 15+ years’ experience in Martech, Customer Data Platforms, or Marketing Automation.
• Previous presales roles in leading competitor environments
• Strong knowledge of data integration, governance, privacy, and analytics , combined with expertise in customer journey orchestration .
• Proven ability to engage with senior stakeholders (CMO, CIO, CDO) and position enterprise platforms in large, complex organizations.
• Deep understanding of multi-country European enterprise environments , including regulatory aspects (GDPR, data sovereignty, etc.).
• Outstanding communication skills: able to translate complex technical concepts into compelling business value.
• Fluent in English; additional European languages a plus.

What We Offer

• A unique opportunity to shape HCLSoftware’s Martech growth in Europe as a key technical leader.
• The chance to work in a family-rooted, global enterprise that invests in long-term innovation and customer success.
• A collaborative environment driven by Employee First, Customer First values.
• Competitive package with performance incentives, global exposure, and growth opportunities.