Technical Account Manager Team Manager

Responsibilities

• The TAM Team Leader for France will lead a regional team of Technical Account Managers within Veeam’s EMEA Professional Services organization
• This role is pivotal in driving customer success, team performance, and strategic growth across the French market
• Lead and coach a team of TAMs, ensuring consistent delivery of high-quality services
• Act as a senior advisor and escalation point for strategic French enterprise and government accounts
• Drive customer satisfaction, retention, and expansion through proactive engagement and value realization
• Collaborate cross-functionally with Sales, Product, and Support teams to align TAM services with business goals
• Participate in EMEA leadership forums and contribute to best practice development and standardization
• Monitor team performance metrics and implement continuous improvement initiatives
• Represent the French region in EMEA PS strategy discussions and ensure local needs are addressed
• Contribute to business development efforts by identifying growth opportunities, influencing account strategy, and supporting TAM-led expansion initiatives
• Support strategic planning and execution of regional goals, including forecasting, resource planning, and operational efficiency
• Prepare for future P&L accountability by aligning team performance with revenue targets, optimizing delivery capacity, and contributing to Professional Services bookings and renewals

Benefits

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Unlimited paid time off, plus 3 global VeeaMe Days for self-care
• Medical, dental, and vision coverage from day one
• 401(k) retirement plan with matching contributions up to annual limits
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
• Legal services, identity protection, and supplemental health insurance options
• AirVet: 24/7 virtual veterinary care at no cost
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Linked

  In Learning, Athena, O’Reilly) and mentoring through our Mentor

  Lab program

Qualifications

• 5–10 years of customer-facing technical experience, ideally in enterprise IT or SaaS
• Excellent communication and stakeholder management skills
• Comfortable operating in a dynamic environment with evolving priorities and high accountability
• Data-driven, resilient, and collaborative with a customer-centric mindset
• Strong understanding of Veeam solutions or similar technologies
• Proven leadership experience in managing technical teams and driving customer success
• Fluent in French and English; experience with French enterprise or public sector clients is a plus
• Strategic thinker with a track record of influencing business outcomes and contributing to growth