Technical Account Manager -Security Cleared

Technical Account Manager - Security Cleared

Fluency in French and English essential. Security clearance is highly desirable.

Office based 4 days per week in Sophia Antipolis (Valbonne) or Paris (La Defense area), France.

As Technical Account Manager you will develop a deep understanding of the customer’s business and technical needs, delivering tailored technical support solutions to meet their challenges. Your proactive guidance will help keep the customers’ mission‑critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience through best practices and technical recommendations that optimize their return on investment.

Key Responsibilities

• Develop a deep understanding of customer business and technical needs to provide technical information, guidance, and support.
• Become a trusted advisor by proactively guiding customers with technical recommendations and best practices.
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments in lab equipment, and recommend potential new solutions.
• Take initiative and ownership of customer incidents to drive timely resolutions.
• Manage customer communications and expectations until the closure of each case.
• Participate in customer conference calls or face‑to‑face meetings.
• Produce service reports summarizing service activity and performance for stakeholders.
• Report software and hardware issues to the R&D department and assure follow‑up.

Skills and Attributes Requirements

• Good understanding of data networking protocols, specifically TCP/IP, routing, and switching.
• Hands‑on experience with security products and technologies (e.g., Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall).
• Strong troubleshooting and problem‑solving skills.
• Face‑to‑face and remote customer management experience.
• Previous experience in a technical support position with telecommunications or large enterprise space.
• Strong interpersonal and communication skills.
• Previous experience with Fortinet products is an advantage.

Educational and Experience Requirements

• Minimum of six years of experience in a technical support or post‑sales role.
• Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent experience.
• Fortinet certification (FCP, FCSS, FCX) or valid NSE 4/7/8 is a distinct advantage.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Sales and Business Development

Industries

• Computer and Network Security