Technical Account Manager / Quantum Computing (M/F)

Alice & Bob is building the first universal, fault‑tolerant quantum computer. The Technical Account Manager – Quantum Computing is responsible for ensuring operational excellence, system reliability, and service continuity for an early‑stage fault‑tolerant quantum computer at a strategic client site.

Responsibilities

• Ensure on‑site operational excellence of the quantum system by continuously monitoring system health, performance, and availability using internal tools and dashboards; anticipate potential risks to proactively prevent incidents; perform first‑level diagnosis and troubleshooting on complex hardware and software systems.
• Manage incidents, tickets, and service continuity by owning the full incident lifecycle from detection through resolution; ensure compliance with SLAs and contractual commitments; produce detailed incident analyses, root‑cause summaries, and corrective action plans to prevent recurrence.
• Act as the technical interface with the client by representing Alice & Bob within the client’s operational governance structures, participating in operational committees, service reviews, and performance reporting, and building trusted relationships with client stakeholders and scientific users.
• Coordinate internal technical stakeholders by escalating complex issues to expert teams such as R&D, Engineering, and Tech Ops; provide structured feedback from the field to support product and operational improvements; contribute to the development and maintenance of operational documentation and the knowledge base.
• Support continuous improvement and operational readiness by participating in readiness reviews and audits; contribute to service delivery process enhancements and help ensure strong alignment between operational reliability and scientific usage.

Requirements

Hard Skills:

• Operation of complex technical systems (HW/SW integration)
• Incident management & troubleshooting
• System monitoring and operational tooling
• Technical reporting & KPI tracking
• Client-facing technical communication
• IT knowledge (admin networking, system, python, …)

Soft Skills:

• Strong ownership and accountability
• Structured, rigorous, and solution-oriented mindset
• Ability to operate autonomously on a client site
• Excellent interpersonal skills and diplomacy
• Calm and effective under pressure
• Full driving license (B) required

Education

• Master’s degree in Engineering (Electronics, Computer Hardware, Applied Physics, Systems Engineering, or related fields)
• Minimum 7 years in one or more of the following contexts:
  • Technical Account Management
  • On-site technical support / field engineering
  • Operation of advanced scientific or industrial systems
  • Complex infrastructure or high‑availability environments

Languages

• French: Fluent (mandatory – client environment)
• English: Proficient (mandatory – internal communication)

Benefits

• Our success is your success: own it with our BSPCE plan
• Direct IP Compensation: Earn substantial bonuses for driving the core patents that define our quantum architecture
• Flexible remote policy, up to 40 % a month
• Parental plan including additional benefits such as crèche support or additional days‑off to take care of children under 12 years old
• Subsidised membership with Urban Sports Club
• Mental health support with moka.care
• 25‑day vacation policy (as per French law) + RTT
• Half of transportation cost coverage (as per French law), or yearly allowance for dedicated bicycle users
• Competitive health coverage, with Alan
• Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen
• French language courses covered by the company for those interested