Technical Account Manager - Post Sales - CSM
About Escape
Escape is on a mission to reinvent how we protect our applications against hackers. Backed by YC, and with a growing customer base including industry giants like Zoom, FFF, and the Olympic Games, we’re on the road for our Series A funding round.
Our growing team of 23 passionate Escapers is at the core of the company’s success, tackling profound tech challenges and driving innovation in cybersecurity.
We love to break down barriers and bring innovation from R&D to the final product stages. At Escape, every team member has the chance to take on important responsibilities that drive impact.
Role Overview
As a Technical CSM, you become the primary point of contact and trusted partner for customers once they sign with Escape, owning the relationship and ensuring long‑term success with the platform.
You work closely with Sales Engineers during handover, and with Product & Engineering throughout the customer lifecycle.
Responsibilities
- Own the post‑POC journey – guide deployment, configuration and integrations to ensure smooth adoption.
- Adopt Escape deeply – embed the platform across security, engineering and product teams, applying Python scripting and automation to optimise workflows and solve challenges.
- Succeed long‑term – build trusted relationships that drive renewals, expansion and advocacy.
- Lead post‑sales onboarding & rollout: take over after POCs, guiding customers through production deployment, configuration and integration, including automation with Python scripting as needed.
- Own the long‑term customer relationship: be the trusted technical partner for security, engineering and product teams, manage renewals and expansions in collaboration with Sales.
- Drive adoption & value realization: monitor usage, adoption and security impact; proactively identify risks, opportunities and expansion paths.
- Be the post‑sales technical expert: answer technical questions, troubleshoot issues, coordinate with Engineering on escalations and ensure smooth production operations.
- Provide technical guidance and automation support: assist customers with integrations, scripting and automation to help them maximise value from Escape; troubleshoot issues, provide best practices and coordinate with Engineering as needed.
- Feed the product loop: collect structured feedback, identify friction points and work with Product & Engineering to influence the roadmap.
Qualifications
- 2+ years in SaaS, cybersecurity, DevOps or deep‑tech environments.
- Strong understanding of modern application stacks, cloud, APIs and security concepts.
- Comfortable with Python scripting for automation, integration and troubleshooting.
- Passionate about helping customers succeed and able to build long‑term, trust‑based relationships.
- Structured, proactive and able to manage multiple accounts.
- Fluent in French and English.
- Excited by startups, ownership and impact.
- Experience with renewal and expansion processes is a plus.
Perks
- Equity : Significant stock options via BSPCE, making you a true stakeholder in our success.
- ❤️