Technical Account Manager (German-Speaking)

Job Description

Location: Paris, France (hybrid model – at least two days a week in office). Contract type: permanent. Function: Customer Delivery – Technical Account Manager.

Role Summary

As a Technical Account Manager at Shippeo you will leverage your technical aptitude and client‑facing skills to ensure a seamless experience for our major German clients and their carrier networks.

What you will do

• Carrier & Technical Onboarding – lead the end‑to‑end operational onboarding of carriers, guiding them through mobile, telematics, and TMS integrations until fully operational.
• High‑Level Support & Troubleshooting – serve as the primary point of contact for complex carrier and customer inquiries, frequently hosting 3‑party calls to align stakeholders and resolve bottlenecks.
• Strategic Client Management – participate in regular customer meetings to ensure strategic alignment, high CSAT, and optimal tracking rates.
• Cross‑Functional Collaboration – partner closely with Customer Success Managers, Implementation Consultants, Solutions & Integration Engineers, and Product teams to elevate issues, improve data quality, and drive product enhancements.

Qualifications

Experience

• 2+ years in a fast‑paced tech environment (SaaS, tech consulting, project management, or technical account management), backed by an engineering or business degree, ideally in supply‑chain area.
• Fluent German and English (C1 or higher).
• Client‑facing expertise: ability to translate complex technical concepts into clear actionable guidance for non‑technical users.

Technical & hard skills

• SQL, Excel, APIs, and EDI.
• CRM navigation – Salesforce (or similar).
• Project management – manage multiple onboarding projects and client requests simultaneously.
• Troubleshooting – diagnose platform, integration or data quality issues and guide users to resolution.

Soft skills & mindset

• "Doer" mentality – autonomous, hands‑on, ownership of portfolio.
• Analytical problem‑solver – strategic thinking to analyze data, find root causes, build long‑term solutions.
• Resilience & adaptability – switch contexts and handle different tasks in dynamic high‑growth environment.
• Cross‑functional team player – collaborate across internal departments.

Nice‑to‑haves

• Experience in supply chain, transportation, or logistics.
• Familiarity with a programming language.
• Fluency in French or any other European language.

Benefits

• Meaningful work with real‑world impact in global supply chains.
• Diverse, inclusive, international team.
• Culture of transparency, feedback, continuous learning.
• Opportunities for growth, internal mobility, professional development.
• Hybrid work model and flexible policies.

Diversity and Inclusion

Shippeo is committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and culture reflect this commitment to equal opportunity and mutual respect. If you need support for disability inclusion, please contact