Technical Account Manager, France

Overview

Join Axon and be a Force for Good. At Axon, we aim to Protect Life through our ecosystem of devices and cloud software. We value candor, care, and diverse perspectives from our customers, communities and colleagues. Life at Axon is fast-paced, challenging and meaningful, with ownership and opportunity to drive real change.

Embedded Technical Account Manager - Counter-UAS Location: Paris, France – on-site minimum 3 days per week with the customer where permittedTravel: 20-30% within France, including overseas territories, and other European countries as neededReports to: Manager, Technical Account Management & Regional Support, with dotted line to the Sr Technical Program Manager

Your Impact

As an Embedded Technical Account Manager at Dedrone, an Axon company, you will be the technical face of Dedrone inside one of the most strategically important Counter-UAS programs in Europe. You will be the primary in-country technical point of contact for the customer, fostering a long-term strategic partnership and ensuring Dedrone\'s solutions deliver against the operational mission of protecting people, public safety operations, and critical infrastructure from the drone threat. You will provide technical expertise, day-to-day operational ownership, and customer advocacy to ensure stakeholders achieve their mission objectives using DedroneTracker.AI, RF sensors, radar, and EO/IR camera systems. You will collaborate with cross-functional teams across Dedrone PSO, Sales Engineering, Product, and R&D to surface insights into customer needs and influence internal roadmaps.

You will wear multiple hats – from consultant to product expert to hands-on field engineer – to help the customer optimise daily workflows, keep installed base healthy, and adopt new capabilities as they are released. Your work contributes to Axon and Dedrone\'s mission of protecting life and accelerating justice through innovative technology.

What You’ll Do

• Achieve expertise in Dedrone technologies including DedroneTracker.AI C2 (cloud, on-prem, offline), full RF sensor portfolio RF-160, RF-310, RF-360, RF-560, AoA and TDOA configurations, Robin Radar, FLIR/Axis EO/IR PTZ cameras, and authorised mitigation systems in scope under the customer framework.
• Serve as the primary technical liaison between Dedrone and the customer program office and site-level operational owners.
• Participate in operational and technical meetings with the customer, ensuring effective communication across stakeholders.
• Build and maintain an internal Axon / Dedrone network to support both the customer-facing team and the customer\'s project team, including SEs, the Sr Technical Program Manager, Product Management, Support, and R&D.
• Provide hands-on field support across the deployment lifecycle: hardware reception and unpacking, sensor commissioning, mast and tripod setup, network connectivity validation, C2 platform configuration, and acceptance testing.
• Assist the customer in inventory management of Dedrone hardware across sites in metropolitan France and overseas territories.
• Monitor support tickets, provide tier-2 technical troubleshooting (sensor, network, server, UI) and escalate to L3 / R&D when necessary.
• Maintain RF library currency for the customer\'s threat environment and coordinate with R&D on signature additions and DedroneDNA updates relevant to observed threats.
• Ensure service level requirements and contractual obligations are met.
• Assist the Sr Technical Program Manager and PSO team by providing requested materials, information, and Voice of Customer documentation. Communicate customer feedback across Dedrone / Axon and collaborate to drive product improvements.
• Identify and escalate risks to facilitate internal and executive collaboration.
• Interpret and communicate Dedrone release notes, tailoring information to the customer to enhance understanding and drive product adoption in coordination with the SE team.
• Support invoicing and revenue-recognition checkpoints by ensuring reliable deployment counts and maintaining Salesforce and PSO tooling records.
• Facilitate training and knowledge transfer for customer operators, including integrations (APIs, webhooks, Fusus-equivalent C2 connectors, ATAK/TAK integrations where in scope).
• Assist in customer security assessments and vendor refresh assessments for major architectural changes.
• Maintain knowledge of the customer\'s technical landscape, including infrastructure, networking, security policies, and procurement processes.
• Maintain and administer deployment records, including shipment tracking and RMAs across overseas territories.
• Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product understanding – including French-language operator guides as appropriate.
• Coordinate with the third-party in-country installer on site readiness, physical installation, and L1 maintenance handoff.
• Deploy with confidence through technical guidance, readiness planning, and go-live support.
• Reduce implementation risk by identifying integration, configuration, access, and workflow dependencies early.
• Improve adoption through role-specific enablement, training alignment, and adoption planning.
• Strengthen technical health with proactive reviews, release readiness, and performance guidance.
• Coordinate escalations as a dedicated technical partner who understands the customer environment.
• Track progress against outcomes through a success plan, roadmap, and KPI review cadence.
• Realise more value across operational adoption, platform health, staff productivity, and risk reduction.

What You Bring

• French citizenship – required to work with sensitive government data; willingness to undergo French government security clearance, such as Habilitation Confidentiel Défense or higher as required.
• Bilingual French and English – native French; professional written and spoken English.
• 5+ years of experience in an IT, network engineering, RF / sensor field engineering, or technical deployment role.
• Experience working with law enforcement, defense, or government entities – strongly preferred.
• Proven track record of managing customer relationships and technical projects successfully.
• Ability to work autonomously to meet objectives with minimal oversight, particularly when embedded with the customer day-to-day.
• Robust IT background, with working knowledge of: network administration (TCP/IP, VLANs, DHCP, DNS, SSH, firewalls, VPNs, LTE backhaul); Linux and Windows Server administration, basic SQL, certificate management; on-prem, offline / air-gapped, and cloud deployment models; Active Directory / Entra ID and identity integration patterns; API integrations and SaaS application administration.
• Strong ability to tailor technical discussions to varied audiences; solid documentation discipline (architecture diagrams, runbooks, S2S handover packs, operator training materials).
• Comfortable maintaining a home lab and learning new sensor / RF / radar / EO/IR technologies in depth.

Preferred / Differentiating

• Prior Counter-UAS, defense ISR, electronic warfare, or critical-infrastructure field engineering experience.
• RF spectrum analysis exposure – SDRs, spectrum analysers, antenna pattern understanding.
• Familiarity with French regulatory frameworks – ANFR for spectrum, OIV/OSE designation, PSSI-E.
• Familiarity with Dedrone or competitor C-UAS platforms – DroneShield, CerbAir, MC2 Technologies, ApolloShield, DroneFox.
• Experience with Robin Radar, FLIR cameras, or Axis cameras at deployment level.
• Background in French signal corps, gendarmerie technique, or air force ground systems.

Benefits

• Competitive base salary
• Pension Plan
• Life Insurance
• Medical Insurance
• 30 days holiday entitlement plus public holidays and company holidays
• Home occupancy allowance of EUR 8,000 per annum
• Death & Disability Insurance
• Provision of equipment for work
• Continual Learning & Development
• Mental Health benefits and assistance
• A sense of purpose working for a mission that impacts our local communities and society as a whole

Note: This description is focused on the role and responsibilities. It may be updated to reflect business needs. It is exempt from any promotional language beyond the job responsibilities and qualifications.

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