Technical Account Manager F/M

What if you could help major media companies compete with streaming giants?At Bedrock, that's what we do. We are a European tech venture, powered by leading European broadcasters (M6 and Bertelsmann / RTL Group) that shapes the standards of streaming in Europe. We build and power leading media streaming platforms for some of Europe's biggest SVOD/AVOD players (M6+, Videoland, Hungary, RTL+…), dealing with 45+ millions of users.

At Bedrock, we love challenges, whether they're related to features, scaling, performance or peak traffic. We believe that learning new tricks is a journey and sharing them with peers is definitely part of the fun. We have 450 employees in Paris, Lyon, Portugal & Germany

MAIN RESPONSIBILITIES

As a Technical Account Manager , you will be the client-facing expert within the Business Acceleration team, partnering with broadcasters from the first discussions through go-live and the 30-day stabilisation period.

Working closely with the Solution Engineer, you will help customers shape their streaming business strategy with Bedrock’s solutions while building trust with both technical and business stakeholders.

As Technical Account Manager you will:

• Act as the trusted functional & technical counterpart for prospects and partners, engaging confidently with C-suite streaming stakeholders (CTOs, CPOs), as well as senior operational teams throughout the presales journey.
• Join Business Development conversations from call #2 onward, bringing functional, technical and market expertise to shape solution scope and build customer confidence.
• Translate complex and non-standard client requirements into structured, benchmarked solutions in partnership with the Solution Engineer.
• Bring competitive and market intelligence into customer conversations by maintaining a strong understanding of OTT/streaming integration and onboarding models.
• Stay engaged from contract signature through go-live and the 30-day stabilisation period, ensuring presales commitments are successfully carried through delivery before handing over to Account Management and Customer Success Management.
• Capture recurring client requests and friction points, providing structured feedback to the appropriate stakeholders to continuously improve future onboardings.
• Design, build and maintain agentic workflows and automations that support market benchmarking, reporting and day-to-day activities

SKILLS

• Strong client-facing communication skills with the ability to engage confidently with CTOs, architecture teams, product teams and commercial decision-makers.
• Sufficient grounding in streaming platform architecture (CMS, identity, billing, entitlement, multi-tenant provisioning) to engage credibly without needing to be a developer.
• Ability to rigorously analyse complex client requirements and translate them into structured, benchmarked solutions.
• Strong understanding of OTT/streaming integration models and competitive landscape.
• Ability to balance presales ambitions with delivery realities, ensuring credible commitments.
• Good understanding of project management principles, including RASCI, dependency management and risk management.
• Excellent written and verbal communication skills in English.

WHAT WE'RE LOOKING FOR

• 5 to 10 years of proven experience in a similar role within the digital or software industry.
• A strong background with the confidence to discuss architecture, integrations and platform design with multi-level stakeholders from Product, Tech & Design, and a strong sense of clients needs
• Experience working with complex software ecosystems and multi-system integrations.
• Strong communication and presentation skills, with the ability to adapt technical discussions to different audiences.
• A collaborative mindset, working closely with the Solution Engineer, Business, Product and Tech teams.
• Someone who thrives in ambiguous environments and enjoys building new ways of working.

LIFE AT BEDROCK

You'll join an enthusiastic, friendly and close-knit team in a fast-growing tech company with more than 10 years' experience and a strong network of media shareholders.

• Work flexibility and brand-new office spaces with a great location.
• A top-notch tech expertise : documentation, support, R&D, management seniority
• Work Evolutions & opportunities within the company, as well as trainings.
• Strong human connections knowledge sharing: Last Friday Talks, Demos, Meet-Ups, HR Roadshows