Technical Account Manager - Enterprise Clients

Overview

Join Scaleway and shape the sovereign cloud of tomorrow. Since 1999, we design secure, sustainable infrastructures to support ambitious companies. We have evolved from dedicated servers to cloud computing with a focus on simplicity, flexibility, and technical excellence. With the rise of artificial intelligence, we are strengthening our commitment, supported by the Iliad Group, investing €3 billion to develop a sovereign AI alternative to major international players. Our growing portfolio includes cloud and AI products (bare metal, containerization, serverless, AI, etc.), serving customers across private and public sectors.

Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

Why we need you

Our growth in the Enterprise segment is driving us to strengthen the Technical Account Management team to support the rapid expansion of our strategic accounts portfolio. Your mission will be to act as the trusted technical partner for our largest clients, ensuring excellence in delivery, technical performance, and product adoption to maximize retention, drive long-term value, and reinforce Scaleway’s position as a leading sovereign cloud provider.

Your future team

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day. You will be part of a team composed of a Manager and Technical Account Managers, each responsible for a portfolio of clients. The team partners closely with Support, Engineering, Product, and Sales to ensure seamless delivery and continuous improvement of service quality. As the Enterprise portfolio has significantly grown, the team is scaling to industrialize processes while maintaining a premium level of service.

Your daily routine

• Act as the operational and technical project lead for your portfolio of Enterprise clients
• Ensure SLA follow-up, incident management, RCA coordination, and roadmap alignment
• Drive technical adoption and ensure optimal usage of Scaleway products (IaaS, PaaS, AI, etc.)
• Advise clients on cloud architecture, scalability, availability, and cost optimization (FinOps approach)
• Coordinate internally with Support, Engineering, and Product teams to guarantee delivery excellence
• Co-lead Quarterly Service Reviews and executive steering committees with C-Level stakeholders
• Manage critical incidents and crisis situations with composure and leadership
• Collect, structure, and prioritize product feedback based on concrete client use cases
• Contribute to the industrialization and continuous improvement of TAM processes
• Support clients in cloud migration projects (on-prem to cloud or cloud-to-cloud)

About you

HARDSKILLS:

• 5+ years of experience in a technical consulting or high-level customer engineering role
• Cloud Infrastructure expertise (IaaS, PaaS, S3, Kubernetes, Terraform)
• Strong Linux system administration and networking fundamentals
• Ability to operate in SecNumCloud or highly regulated environments
• Proficiency in modern tooling (Jira, Salesforce, Metabase, Google Suite)
• Experience in complex migrations (on-prem to cloud or cloud-to-cloud) and scalable architectures

• SOFTSKILLS:
• Excellent communication skills in both French and English (written and spoken)
• Strong consulting posture with the ability to engage CTOs and senior stakeholders
• Analytical mindset with a structured, solution-oriented approach
• Resilience under pressure, especially during critical incidents
• Empathy, diplomacy, and strong client relationship management skills

What you will find at Scaleway

• Hybrid work: We offer up to 3 days of remote work per week.
• Offices: Spacious and dynamic workspaces, convenient public transport access, and outdoor spaces with bike parking where available.
• Dining: Healthy meals at headquarters; regional sites offer Swile cards for lunches.
• Well-being commitments: Access to a gym, daycare places, and discounted services to support a balanced life.
• International environment: Dozens of nationalities with English widely used alongside French.
• Career & Mobility: Internal mobility and opportunities to transition within the Iliad Group.

Why join the Scaleway adventure?

• A rich and diverse product offering: Over 100 public cloud products in IaaS, PaaS, and AI.
• A cutting-edge technical environment: Modern infrastructures including high-performance bare metal servers.
• Commitment to responsible cloud: Data centers powered by renewable energy since 2017 with top-level certifications.

The next steps

1. HR screening interview to understand your background and motivations
2. Interview with the manager to explore your technical expertise and consulting approach
3. Technical discussion with a TAM team member including a practical use case

At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive. All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic. We believe great ideas come from everywhere, and everyone should definitely apply.