Technical Account Manager (Auth0)

• This is an exciting opportunity for an experienced technical expert to join the TAM team
• This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications
• Basically, we make your login experience awesome
• You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach
• Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture
• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity
• Build and nurture long‑term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
• The Okta Technical Account Management Team:
• The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach
• We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision
• We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal

Benefits

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources

The ideal candidate for this role is competent with both technical delivery and customer business‑facing engagement, preferably with experience in identity and securityThey showcase both interest and adaptability to Identity, SDLC, and SaaS discussions, including agility in unpredictable customer interactions, with technical accuracy top of mindAbility to influence customer behaviour & health metrics across a portfolio of customersExperience with SaaS/PaaS/cloud‑based services, driving their adoption, integration, and ongoing useFluent in French and comfortable communicating with French‑speaking customers and stakeholdersHigh‑level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patternsA customer‑first mindset with the energy and problem‑solving skills to address technical challenges and achieve customers’ business and technical objectivesUnderstanding of the general cybersecurity landscape with respect to threats and challengesSecurity and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc)This position may be located in Dublin with some travel required (under 25% of the time)Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C‑level execStrong business acumen, history of success owning enterprise segment customer relationships and escalationsConsuming APIs and HTTP request methodsTechnologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)Understanding of software development lifecycle and application builder practicesWorking proficiency in the following core CIAM areas or technical competencies:Strong presentation and whiteboarding/diagram skills5+ years of total experience in information technology, with at least 3 years of hands‑on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management spaceAbility to track and manage the moving parts of multiple parallel initiatives or projects