Technical Account Manager

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We invite you to join us in creating an inclusive workplace where everyone learns and succeeds. Contentsquare’s Technical Account Manager (TAM) role in France focuses on providing white‑glove support for marquee customers in the EMEA Region and involves working with senior stakeholders, managing complex projects, and driving product adoption.

What You Will Be Doing

• Working directly with marquee accounts to ensure their ongoing success
• Hosting recurring meetings for your customers
• Acting as an internal champion for your customers across all Contentsquare teams
• Handling standard escalation management for your accounts
• Acting as a product adoption expert, including running light product education sessions
• Ensuring customers follow Contentsquare best practices
• Scoping new Contentsquare projects for customers
• Performing project management for large Contentsquare projects
• Assisting with product administration and maintenance
• Providing platform configuration assistance
• Triaging critical issues with the Customer Support team
• Creating and maintaining a customer account plan with key configuration and usage details
• Creating and distributing regular reports to customers

What You Will Need To Succeed

• 5+ years’ experience providing customer‑facing support to enterprise accounts
• Strong communication and interpersonal skills
• Excellent written abilities and organizational skills
• Experience working with a range of customers, from individual contributors to C‑level executives
• Experience with JavaScript, HTML, CSS
• Bachelor’s degree in computer science, information technology, or equivalent
• Ability to work in a fast‑paced startup SaaS environment
• Strong desire to teach new customers about the platform
• Experience in a web‑based SaaS company (plus)
• Experience with JIRA, Zendesk, and Salesforce (plus)

Why you should join Contentsquare

• Virtual onboarding, hackathon, and various opportunities to interact with your team and global colleagues
• Hybrid and remote work policies for flexibility
• Generous paid time‑off policy (varies by location)
• Lifestyle allowance
• Culture Crew activities to bond outside of work in every country
• Stock options for full‑time employees to share in company success
• Multiple employee resource groups providing safe spaces for shared identities and advocacy
• Additional benefits tailored to each country

Contentsquare is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read the Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using the dedicated Data Subject Rights Portal.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US West). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Contentsquare may use AI‑assisted tools to help review and screen applications. All hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.