Tech Support Manager: Lead L1/L2 Engineers (Hybrid)

Kidde Global Solutions is seeking a Technical Support Manager to lead and develop Tier 1 and Tier 2 support teams across hybrid locations in Europe. You will drive service delivery, proactive escalation handling, and cross-functional collaboration to ensure exceptional customer experiences.

The role requires strong leadership, case management expertise, and a data-driven mindset to improve incident handling, CSP governance, and knowledge management. Hybrid work model with office requirements.