Tech Lead – Microsoft 365, Artificial Intelligence

• Serve as the technical subject-matter expert for the Microsoft 365 and Artificial Intelligence application suite supporting Digital Workplace teams
• Design, integrate, and evolve Microsoft 365 solutions while taking security, architecture, operations, and user experience requirements into account
• Support Product Owners, project teams, and internal clients in analyzing requirements and defining technical solutions
• Contribute to the strategy and governance of Artificial Intelligence use cases, particularly those involving Microsoft 365 Copilot, Copilot Studio, and Fabric AI
• Participate in the qualification, technical validation, and production rollout phases for new services
• Produce and maintain technical documentation for engineering, operations, and support teams
• Provide expertise to support teams in resolving complex incidents and crisis situations
• Maintain an active technology watch and share knowledge to help employees develop their skills
• Define the evolution roadmaps and strategic direction for solutions, ensuring consistency across the RATP IT environment
• Advise management on the functional, technical, and financial considerations of Microsoft 365 and Artificial Intelligence solutions, including licensing models
• Contribute to defining and implementing the Group’s Artificial Intelligence strategy

Requirements

• Master’s degree (or equivalent) in computer science, information systems architecture, cloud computing, or digital transformation
• At least 7 years of experience with the Microsoft 365 application ecosystem
• Significant experience in a technical expert, architect, or Tech Lead role
• Strong technical expertise in the Microsoft 365 application suite
• Proficiency in Microsoft 365 services and Microsoft ecosystem Artificial Intelligence solutions
• Ability to explain complex technical topics in accessible terms and produce clear documentation
• Ability to support and facilitate team upskilling
• Ability to work collaboratively, coordinate across teams, and communicate with technical, functional, and business stakeholders
• Broad perspective and ability to assess the enterprise-wide impact of technical decisions
• Ability to prepare, present, and defend decision papers before governance and steering committees

Core Competencies

Demonstrates expertise in Microsoft 365 solutions and Artificial Intelligence applications, with a strong focus on security, architecture, and user experience. Capable of guiding teams in technical strategy, documentation, and governance while fostering collaboration across diverse stakeholders.

Highest-signal resume keywords

• Microsoft 365 Application Ecosystem
• Artificial Intelligence Solutions
• Technical Documentation
• Technical Expert Role
• Cloud Computing

ATS Optimization Keywords

Hard Skills

• Microsoft 365 Solutions Design
• Technical Validation
• Incident Resolution
• Architecture Strategy
• User Experience Requirements

Soft Skills

• Collaboration
• Communication
• Team Upskilling
• Complex Topic Explanation
• Stakeholder Coordination

Certifications & Qualifications

• Master’s Degree in Computer Science
• Master’s Degree in Information Systems Architecture
• Master’s Degree in Cloud Computing
• Master’s Degree in Digital Transformation

Industry Keywords

• Digital Workplace
• Governance
• Licensing Models
• Enterprise-Wide Impact
• Technical Subject-Matter Expert

Tools & Technologies

• Microsoft 365 Copilot
• Copilot Studio
• Fabric AI