Team Leader, Telemarketing

Responsibilities

• Supervise and lead a team of approximately 10 to 15 sales advisors
• Set and monitor the team's performance targets
• Motivate, coach and support team members to help them achieve their objectives
• Develop the team's product and sales skills through regular evaluations of employees, identify development areas and support their skills progression
• Analyze team results and implement action plans to improve performance
• Ensure compliance with internal procedures
• Manage production incidents

Qualifications

• Management experience: 2 years
• Strong proficiency in telemarketing
• Experience in the personal insurance sector is a plus

Hard Skills

• telemarketing
• performance analysis
• incident management

Soft Skills

• leadership
• coaching
• motivation
• team management
• communication