Team Leader Professional Services - France (Team Leader Pathologie)

Team Leader – Customer Service

Manager: Customer Service Manager FranceOffice: Clinisys France

Role Description

As a Team Leader within the Customer Service department, you will manage a team of employees and act as the main point of contact for project-related challenges and ongoing client activities within the team. You will communicate with employees about the current status of projects, contribute to efficient work processes, and serve as the link between Clinisys and its employees, striving to help each team member reach their full potential.

Responsibilities

• Provide guidance and support to employees on all work-related aspects, such as work planning, vacation, reporting, and escalation.
• Conduct regular structured consultations with employees covering topics such as ongoing activities and projects, personal working conditions, and employee development.
• Submit proposals to the Customer Service Manager regarding growth opportunities (and corresponding compensation) for individual employees and employee training (POP).
• Develop succession and career development plans for team members and review them with the manager at least twice a year.
• Recommend improvements to products and services to the manager to enhance delivery timelines and quality.
• Share substantial knowledge with colleagues.
• Respond appropriately to reasonable requests from your manager and colleagues.
• Attend team meetings for France and Europe.
• Maintain a 50/50 time split between client activities and team management.
• Contribute to team spirit within Clinisys and actively promote a customer‑focused approach.

Profile

Education

• Master's degree or equivalent.
• Preferably, experience in the healthcare sector.
• Experience in software project implementation.
• Experience with Laboratory Information Systems (LIS) or Laboratory Information Management Systems (LIMS); healthcare communication standards such as HL7, ASTM, IHE; operating systems, networks, virtualization.
• Several years of experience in a leadership position.

Languages

• Fluent French.
• Good level of English.

Skills

• Strong motivational skills – able to complete tasks under challenging circumstances.
• Excellent verbal and written communication skills, including communication with clients and technical and non‑technical colleagues at all levels.
• High level of commitment and ability to take action when needed.
• Strong analytical skills.
• Solution‑oriented, positive mindset.