Team Leader Professional Services - France (Team Leader Pathologie)

Overview

Clinisys est un fournisseur mondial de solutions et d’expertise en informatique diagnostique intelligente, conçues pour redéfinir le laboratoire moderne dans les domaines des soins de santé, des sciences de la vie et de la santé publique. Des millions de résultats diagnostiques et d’analyses de données sont générés chaque jour grâce à la plateforme et aux solutions cloud de Clinisys, utilisées dans plus de 3 000 laboratoires répartis dans 34 pays.

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. Clinisys builds AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories operate more effectively and generate meaningful insights at scale, to support healthier and safer communities. Clinisys operates across more than 30 countries and expects all colleagues—regardless of role—to work with AI‑enabled tools and continuously adapt as technologies evolve, with an AI‑first sense of purpose and urgency.

Clinisys has built a reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver end‑to‑end solutions at scale. Fostering healthier communities.

Role Description

As a Team Leader within the Customer Service department, in addition to your role as Project Manager or Project Engineer, you will manage a team of employees and act as the main point of contact for project‑related challenges and ongoing client activities within the team. You will communicate with employees about the current status of projects and contribute to efficient work processes, both within your team and across the Customer Service department.

You are the first point of contact for your team members regarding personal and professional matters. You take responsibility for your tasks, ensure proper execution of work, and continuously seek improvements. As a Team Leader, you work in a planned, structured, and communicative manner, fostering a true team spirit. You serve as the link between Clinisys and its employees, always striving to help each team member reach their full potential.

As a Team Leader in Customer Service, you will report to the Customer Service Manager for France.

Department & Office

Department: Professional ServicesManager: Customer Service Manager FranceOffice: Clinisys France

Responsibilities

• Provide guidance and support to employees on all work‑related aspects, such as work planning, vacation, reporting, and escalation.
• Conduct regular structured consultations with employees, covering topics such as ongoing activities and projects, personal working conditions, and employee development.
• Submit proposals to the Customer Service Manager regarding growth opportunities (and corresponding compensation) for individual employees and employee training (POP).
• Develop succession and career development plans for your team members and review them with the Customer Service Manager at least twice a year.
• Recommend improvements to products and services to the Customer Service Manager to enhance delivery timelines and quality.
• Share substantial knowledge with colleagues and respond to reasonable requests from your manager and colleagues.
• Attend team meetings for France and Europe.
• Maintain a 50/50 time split between client activities and team management.
• Contribute to team spirit within Clinisys and actively promote a customer‑focused approach.

Profile

Education

• Master’s degree or equivalent
• Preferably experience in the healthcare sector
• Experience in software project implementation
• Experience with Laboratory Information Systems (LIS) or Laboratory Information Management Systems (LIMS)
• Healthcare communication standards such as HL7, ASTM, IHE
• Operating systems, networks, virtualization
• Several years of experience in a leadership position

Languages

• Fluent French
• Good level of English

Skills

• Strong motivational skills – ability to complete tasks under challenging circumstances
• Excellent verbal and written communication skills with clients and technical and non‑technical colleagues at all levels
• High level of commitment and ability to take action when needed
• Strong analytical skills
• Solution‑oriented, positive mindset

Onboarding

As part of our onboarding process, new employees will be required to attend/travel to the office on their first day of employment. This requirement supports onboarding activities, including identity verification, completion of necessary documentation, receiving IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.