Team Leader, Global Trade Management

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Job Title

Education

Master's Degree

Location

Professional

Category

Operations

Job Type

Permanent

Job Description

Job Description PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

We are currently looking for aTeam Leader, Global Trade Management based in Europe. This role is leads a trade compliance team, ensuring compliant operations, KPI delivery, risk management, and client satisfaction. The main responsibilities are the following :

Team Leadership and Oversight

• Lead and manage a team of Trade Compliance professionals (Coordinators, Specialists, and Associates), ensuring high performance and engagement.
• Allocate workloads, set priorities, and ensure the timely and accurate execution of compliance activities while maintaining a high level of customer service.
• Act as the first point of escalation for operational and compliance-related issues within the team.
• Conduct performance reviews, provide regular coaching, and support the professional development of team members.

Governance and Compliance

• Ensure Trade Compliance policies, Standard Operating Procedures (SOPs), and work instructions are up to date and consistently implemented.
• Oversee the team's operational activities, including HS tariff classification, preferential origin determination, customs compliance audits, and other trade compliance processes.
• Monitor changes in customs regulations, export controls, sanctions, and other international trade requirements, ensuring appropriate implementation within the team.

Customer and Project Management

• Ensure a high level of customer satisfaction by proactively identifying risks and escalating issues to management when appropriate.
• Analyze complex trade compliance issues, develop practical solutions, and provide clear recommendations to customers and internal stakeholders.
• Build and maintain strong customer relationships, ensuring contractual deadlines, service levels, and KPIs are consistently achieved by both yourself and your team.
• Support business growth by identifying opportunities to expand Trade Compliance services and contribute to the achievement of financial and Go-to-Market (GTM) objectives.

Exemption Type

Job Requirements

Qualifications & Experience

• Bachelor's degree in Customs, International Trade, Logistics, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in customs, import/export operations, or international trade compliance.
• Strong knowledge of customs regulations, import/export procedures, and international trade compliance requirements.
• Excellent communication and interpersonal skills, with strong analytical and problem-solving abilities and the capacity to make sound decisions based on available information.
• Proficiency in SAP, ERP systems, and the Microsoft Office Suite is an advantage.
• Fluent in English, both written and spoken.
• Proven leadership experience, with the ability to lead, motivate, and develop a high-performing team.
• Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Customer-oriented mindset with a commitment to delivering high-quality service.
• Ability to build effective relationships with internal and external stakeholders across different functions and cultures.