Team Lead, Technical Support — Complex SaaS & Networking

NiCE is seeking a Team Lead, Technical Support to drive expert technical assistance for customers and mentor a team of support engineers. You will own complex cases, analyze root causes using logs and traces, and ensure timely resolutions per SLA while improving processes and knowledge content.

The role requires strong SaaS and networking expertise, the ability to communicate clearly with stakeholders, and a proactive, hands-on approach in a fast-paced, agile environment at our Nice, France