Team Lead, Implementation (French and English speaking)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just

be in the right place!

We are seeking a dynamic and experienced professional to fill the role of Team Lead for our

Implementation Consultants. As the Team Lead, you will play a crucial role in overseeing and

managing a team of Implementation Consultants responsible for deployments of our

products and services. This position requires strong leadership skills, project management

expertise, and the ability to ensure successful implementations while maintaining a high level of

client satisfaction.

What you’ll be responsible for:

Team Management:

Lead and mentor a team of Implementation Consultants and Technicians, providing

guidance, support, and training as needed.

Foster a collaborative and positive team culture, promoting effective communication and

knowledge sharing.

Project Oversight:

Oversee the planning and execution of implementations, ensuring adherence to

project timelines and quality standards.

Collaborate with cross-functional teams to streamline processes and optimize project

efficiency.

Client Interaction:

Act as an escalation point for client issues, providing timely resolution and maintaining a

high level of client satisfaction.

Collaborate with the sales team to understand client requirements and expectations for

implementations.

Performance Monitoring:

Monitor and assess the performance of the Implementation Consultants against key

performance indicators.

Provide regular feedback and conduct performance reviews to ensure continuous

improvement.

Resource Allocation:

Allocate resources effecti