Team Lead

• Manage one or more projects and the team’s day-to-day operations
• Manage staffing effectively
• Provide subject-matter expertise to teams
• Set and monitor daily activity targets for team members
• Oversee completed activities and manage priorities
• Draft operational documentation, capture best practices, and implement processes, including procedures, checklists, template letters, and new-hire training guides
• Prepare and lead steering committee meetings
• Define project objectives for the team
• Implement continuous improvement initiatives
• Define and oversee performance indicators
• Monitor the client budget and project profitability
• Train team members and support the development of their skills
• Monitor progress across the assigned scope
• Ensure knowledge capture at the end of projects in collaboration with department leads
• Meet SLA and KPI requirements
• Provide operational support during periods of high demand
• Participate in tender processes

Requirements

• At least 3 years of experience in contingent workforce management or temporary staffing
• At least 1 year of experience in team leadership or coordination
• Fluency in French required
• B2–C1 level of English required
• Attention to detail and rigor
• Adaptability
• Discretion and confidentiality
• Strong organization and task-prioritization skills
• Analytical mindset
• Versatility
• Customer-focused approach
• Excellent written and verbal communication skills
• Lean Management

Core Competencies

Demonstrates expertise in contingent workforce management and team leadership, with a focus on operational efficiency, performance monitoring, and continuous improvement initiatives. Proficient in drafting operational documentation and training team members while ensuring adherence to SLA and KPI requirements.

Highest-signal resume keywords

• Contingent Workforce Management
• Team Leadership
• Fluency in French
• Lean Management
• Operational Documentation

Hard Skills

• Project Management
• Performance Indicators
• Budget Monitoring
• Continuous Improvement
• Operational Support

Soft Skills

• Attention to Detail
• Adaptability
• Strong Organization Skills
• Analytical Mindset
• Excellent Communication Skills

Industry Keywords

• Temporary Staffing
• SLA Requirements
• KPI Requirements
• Client Budget Management
• Tender Processes