Team Lead

Responsibilities

• Lead, coach, and develop a team of Software Account Managers
• Drive a culture of performance, accountability, and continuous improvement
• Provide hands‑on coaching on deal strategy, account planning, and customer engagement
• Support team members in achieving and exceeding retention, expansion, and revenue targets
• Conduct regular pipeline reviews, QBRs, and performance check‑ins
• Improve forecasting accuracy and operational discipline within the team
• Collaborate closely with AEs, CSMs, and Product to align execution
• Own and grow a portfolio of strategic / enterprise accounts
• Identify and close expansion opportunities within key customers
• Develop long‑term relationships with senior stakeholders (C‑level, procurement, project leadership)
• Lead complex commercial negotiations and renewal strategy
• Act as a trusted advisor to high‑value customers

Requirements

• Minimum 3 years of proven experience in Account Management / Account Executive role
• Strong track record of managing and growing enterprise or mid‑market accounts
• Previous experience in a player‑coach or first‑line management role
• Ability to build structure and processes in a scaling team environment
• Strong commercial mindset with hands‑on experience closing deals and expansions
• Excellent coaching and leadership skills, with a focus on performance elevation
• Comfortable operating in a fast‑paced, high‑growth environment
• Fluent in English and French.