Talent Experience Coordinator

Talent Experience Advisor

As a trusted advisor within our Talent Experience organization, the Talent Experience Advisor plays a critical role in shaping the success and wellbeing of our contingent workforce. The advisor provides guidance throughout the onboarding and assignment and collaborates cross-functionally to drive compliance and payroll effectiveness. The Advisor serves as a subject matter expert, driving operational excellence and delivering high-touch support that enhances the employee lifecycle and increases employee and client satisfaction, and builds lasting, repeat relationships between Impellam and its employees in the field.

Responsibilities

• Serve as the primary point of contact for new hires, guiding them through onboarding and compliance with a focus on delivering a seamless and personalized experience.
• Lead onboarding and compliance coordination, partnering with internal teams to ensure timely and accurate completion of all requirements, ensuring readiness prior to scheduled start dates.
• Build and maintain relationships with a dedicated group of associates, proactively supporting their success and wellbeing throughout client assignments.
• Act as a consultant to managers and recruiters, providing insights and support on assignment progress and feedback, and documentation workflows.
• Resolve complex payroll, time entry, and reimbursement issues, leveraging investigative skills and cross-functional collaboration.
• Own audit coordination and compliance tracking, ensuring timely responses and accurate documentation to meet internal and external requirements.
• Train and mentor new associates, providing guidance on systems, processes, and best practices to ensure a smooth transition and ongoing success.
• Champion process improvements and operational efficiency, identifying opportunities to enhance employee support, time and expense operations, and compliance outcomes.
• Maintain detailed documentation of contractor interactions, ensuring transparency and continuity across teams.
• Assist managers and recruiters with tasks within internal company database; such as creation of job orders, assignments, uploading documents into both internal & external databases

Key Competencies

• Investigative Skills – Resolve complex issues that require research, collaboration and deep dives into various systems and reports
• Strong Communication – Engage with associates both verbally and in writing, often in sensitive or challenging situations.
• Collaboration – Regularly partner with other departments to complete tasks or resolve concerns.
• Attention to Detail – Understand client-specific nuances, correct pay rates, assignment dates, and other critical details.
• Sense of Urgency – Take prompt action on time-sensitive requirements that directly impact candidate and client success.
• Organizational skills – Manage multiple priorities simultaneously, staying organized and proactive.

Required

• 3+ years of customer support or administrative experience
• Bachelor’s Degree
• Strong skills in Microsoft Office
• Organization
• Outstanding communication and interpersonal abilities
• Strong attention to detail
• Critical thinking skills
• Problem-solving aptitude

Here’s what we offer you

• Vakantiegeld en vrije dagen
• Je ontvangt 8,33% vakantiegeld en hebt recht op 27 vakantiedagen per jaar op basis van een fulltime dienstverband. Zo heb je voldoende ruimte om op te laden.
• Hybride werken
• Wij ondersteunen hybride werken en hanteren hiervoor een 60/40-verdeling, waarbij je bij een fulltime dienstverband drie dagen op kantoor bent en twee dagen vanuit huis kunt werken.
• Premievrij pensioen
• Wij betalen jouw volledige pensioenpremie. Je bouwt dus pensioen op zonder dat je daar zelf aan bijdraagt. Je houdt hierdoor een hoger nettosalaris over.
• Prestatiebonus
• Afhankelijk van jouw prestaties én die van HeadFirst Group kun je jaarlijks een extra beloning ontvangen van één of twee maandsalarissen.
• Maandelijkse extra’s
• Je ontvangt een maandelijkse vergoeding voor internet, een vitaliteitsbudget, een bijdrage voor lunch en ondersteuning bij het inrichten van je thuiswerkplek.

#J-18808-Ljbffr