Systems Specialist (Cloud)

Systems Specialist (Cloud)

Duties & Responsibilities

• Manage and monitor intel server infrastructure and system installations, including configurations, testing, and maintenance.
• Design & Develop cloud-based solutions on Microsoft Azure & Amazon Web Services.
• Implement and provide support on VMware, Hyper‑V, SharePoint environment, Windows Servers, Active Directory and authentication services.
• Implement and maintain backups, security, and redundancy strategies.
• Provide technical guidance to clients for tickets/change requests under escalation.
• Provide required technical coaching to team members and put in place improvement plans to ensure skills levels match both current and future operational needs.
• Act as technical point of contact during projects/clients handover reviews to ensure required tests are carried out.
• Co‑ordinate with Team Leader/Manager to ensure quality of support and deliverables to cloud customers on the day‑to‑day technical/operational activities in view of improving and re‑enforcing efficiency of the team and improving overall quality of service.
• Act as main point of contact for technical escalation and incident resolution during crisis tickets.
• To provide expert support for System Administrator team during major incidents.
• Technical documentation/user guides.
• Contribute to a positive work environment.

Requirements

• Degree in Information Technology related field.
• Certifications: Windows, VMware, Microsoft Azure, Microsoft Office 365.
• Minimum 2‑3 years of experience in a medium/large production environment.
• Experience in virtualisation and advanced knowledge in infrastructure management will be an advantage.
• Information Systems.
• Systems Implementation of Virtualised environments.
• Customer relationship management.
• Exemplary time management, organizational and communication skills.
• Excellent customer service skills are required.
• Proactive, self‑motivated and determined attitude.
• Professionalism.
• Ability to work under pressure and to multi‑task.
• Tenacity and willingness to learn.
• Good interpersonal and team bonding skills.
• Good IT/communications background and problem‑solving skills.
• Flexibility relative to working hours.
• Good Knowledge of MS Windows (AD, DNS, GPO, etc.).
• Implementation, Administration & troubleshooting MS SharePoint environments (both on‑premise & Cloud).